Your membership was automatically put on Pause when Auckland went into Alert Level 3, and you were not charged any fees for the time we were closed. When the Auckland gyms reopened on Monday 31 August your membership was automatically restarted.
When the club reopened your membership automatically restarted unless you were on a general Pause before we had the Level 3 closure. Your first membership payment will be on your usual payment cycle (e.g. 1st of the month) but the amount may be different – please see below.
Your first payment will occur on your usual payment cycle - but the amount may differ. This is how your first payment back will calculated:
A quick way to figure it out is: Your Regular Fee plus Part Payment less Credit (3 + 2 - 1). After your first membership payment you will be back to normal payments.
Yes, that is exactly how it works. For example, let’s say you pay monthly and had paid 5 days before lock-down. The remaining ‘month period’ will be credited to your membership now that the gym has reopened.
Your Pause will continue for the total original period you Paused for – excluding the special COVID-19 Pause period.
It hasn’t. The special COVID-19 Pause has not affected your general Pause entitlements. Also, if you are within your Minimum Period on your membership agreement, the end date of your Minimum Period has not been extended by the special COVID-19 Pause period i.e. your Minimum Period end-date stays the same as it was on 11 August 2020.