Les Mills App
Membership
Class Bookings
Les Mills At Home
LES MILLS+
FIT3D
Trial

New Les Mills Member App

How do I log in to the Les Mills app?

You'll need your membership ID (found in the footer of our emails) and your password. 
If you don’t remember your password, you can reset it here with your membership ID or email:
https://identity.lesmills.co.nz/Default/PasswordReset 

I'm not receiving the password reset email.

Check your junk or spam folder and allow a few minutes for the email to arrive. If you still haven’t received it, the email address you entered may not match the one on your Les Mills membership. You can update your email address through the Member Portal, or ask Reception for help. 

I don’t have a password, how do I get one?

If you've been a member for a while and have never used the Les Mills app or Member Portal, you can create a password using your membership ID and email address here
https://identity.lesmills.co.nz/Default/Registration 

What are workout goals?

Workout goals help you stay consistent by choosing how many times you want to work out each week. Set your goal from the Home screen or Progress section in the Les Mills app, then track your attendance and build streaks as you go. You’ve got this! 

How do streak celebrations work?

If you've enabled push notifications for the Les Mills app, we'll celebrate with you when you reach your weekly workout goal.

Where can I access Les Mills at Home?

You'll find Les Mills at Home in the Explore section of the Les Mills app. 

Can I watch Les Mills at Home on a larger screen?

Apple users can cast Les Mills at Home from their iPhone or iPad to a compatible smart TV. 

Android users can mirror their phone to supported TVs or Chromecasts using Screen Mirror or Smart View. 

You can also access Les Mills at Home through your smart TV's web browser by signing in at Les Mills NZ

How do paid classes work?

LES MILLS REFORMER™ classes cost $5 per booking. 

The $5 fee is charged 12 hours before the class starts. Once charged, it is non-refundable. You can view your paid class history in the Profile section. 

I use Google Calendar, how can I sync my classes?

Open the Google Calendar app, select Menu > Settings > Manage Accounts, then turn on Les Mills NZ. 

 

How does the class waitlist work?

To join a waitlist, you'll need to enable app notifications. 

Select 'Join Waitlist' on a full class. You'll see your place in the queue and receive a notification that you’ve been booked automatically if a spot becomes available.  If you can no longer attend, please cancel at least 30 minutes before the class starts. 

Waitlists close one hour before the class starts. 

I'm trying to use the waitlist, but it's not working.

Please check that Les Mills app notifications are enabled, as these are required to join a waitlist. 

You may also be trying to join after the waitlist has closed. Waitlists close one hour before class start time. 

Remember, waitlists are only available for full, bookable classes. 

Why wasn’t I notified when I got a spot in my waitlisted class?

To receive waitlist notifications, you'll need to enable notifications both in the Les Mills app (Profile > Notifications) and in your phone settings. 

If either setting is turned off, you may not receive notifications. 

Can I join a waitlist on the website?

No. Waitlists are available through the Les Mills app only. 

Can I access the app in an overseas app store?

Yes, you can download and access the Les Mills app while using an overseas app store. 

CHALLENGES

What are Les Mills challenges within the app?

Challenges are a fun way to stay motivated and track your progress. Join from the app Home screen. 

Each challenge has its own dates, activities and points structure. Complete activities to earn points, invite friends to join and track your progress on the leaderboard. 

How can I earn points in a Challenge?

Point-scoring activities vary by challenge and may include: 

  • Scanning into the club for a workout 
  • Booking and attending selected classes 
  • Completing a gym floor workout 
  • Achieving your workout goal 
  • Completing a Les Mills at Home workout 
  • Checking your challenge progress 
How do I earn points for attending a class?

To earn class points, book or schedule your class in the timetable on the Les Mills app, then sign in at reception during the two-hour window one hour before to one hour after the class start time. 

How do I earn points for a gym floor workout?

Scan the QR code displayed on the gym floor within one hour of signing in at reception. Your points will be added instantly. 

How many times can I earn points for each activity?

Most activities reset daily, while workout goals can be completed once per week. 

To keep things fair, you'll only earn points from your highest-scoring in-club workout each day. For example, you'll receive points for either a group fitness class or a gym floor workout, not both. 

Can I earn points for working out in a class and on the gym floor on the same day?

No, to keep things fair, you'll only earn points from your highest-scoring in-club workout each day. You'll receive points for either a group fitness class or a gym floor workout, not both. 

I went to the gym. Why didn't I earn any points?

There are several reasons you may not have earned challenge points, including: 

  • You've already earned points for that activity that day 
  • Your membership is on pause or in arrears 
  • You're visiting a club not included in your membership 
  • You scanned into the club before joining the challenge 

If you have checked these reasons and still are not sure why your points were not awarded, contact [email protected] and we can look into it for you. 

How do the leaderboards work?

When you join a challenge, the leaderboard will display your first name, last initial, home club and points total. By joining, you agree to this information being visible to other challenge participants. 

You'll see the top 10 participants, plus your own position. You can also filter the leaderboard to view participants from your club. 

Leaderboards are designed to celebrate effort and consistency, no matter where you place. 

How do I compete with my friends?

Select ‘Compete with Friends' to create a private team leaderboard. 

Invite your friends using a link or code, then cheer each other on and see how you compare throughout the challenge. 

What are badges?

Each challenge includes exclusive badge milestones based on points earned. As you reach each points threshold, you'll unlock a new badge. 

Once you've reached the challenge goal, you don't have to stop there. Keep earning points until the challenge ends. 

Your badges will appear in the Progress section after the challenge has finished. 

Are there prizes?

Each challenge is different. Some may include spot prizes during the challenge, while others may offer prize draws for members who sign up early or complete the challenge. 

Membership

What's included with my membership?

All the best that Les Mills has to offer, with unlimited club access, entry to all group fitness classes (additional payment applies for Les Mills Reformer), plus online workouts via Les Mills at Home. Upgrade to a multi club membership and train at any Les Mills gym across New Zealand.

How soon can I start?

You can start right away! Purchase your membership online now or pick up the phone and dial 0800 LES MILLS, or simply run, walk or jog to the Les Mills club nearest you and we'll get you started.

Can I use different Les Mills gyms around the country?

If you have purchased a multi club membership, all you need to do is scan in with your Les Mills app at reception and they'll welcome you in.

Do you have women’s only gyms?

What's important is that you feel comfortable in your workout environment. For that reason we give you a choice in a number of our clubs. You can exercise in our main mixed gym areas or workout in a women's only area designed by women, for women. 

We have women's only spaces in:

  • Les Mills Auckland City
  • Les Mills New Lynn
  • Les Mills Hutt City
  • Les Mills Taranaki Street
  • Les Mills Christchurch
Can I purchase a membership as a gift?

Great idea. Clubs offer a range of gift options for you to give and can discuss with you exactly how you'd like to manage the process. Find a Les Mills club near you here.

I don’t really know my way around a gym – do you have an ‘induction’ as such?

Your Membership Consultant will show you around the gym before your first visit so you’re familiar with the layout and will know where to find everything.

You can also invest in a Personal Trainer who can help you motivate towards your goals – find out more here.

Can I pause my membership?

Depending on the type of membership you have, you have the option of pausing your membership for a while. For instance, if you joined after 2023 on a standard membership that has a minimum term of one month or more, you can pause for up to five weeks in a membership year. Check your membership agreement to see what pause benefit you might have and the conditions that apply to it.

Login and access your Member Portal to pause your membership. For further assistance, please contact Member Services at [email protected].

Class Bookings

What is a class booking?

A class booking allows you to reserve a spot in our classes where there is a limit on the amount of people who can attend. Classes which need to be booked in advance are live CYCLE classes (SPRINT, RPM, THE TRIP), CEREMONY, CONQUER and LES MILLS REFORMER.

What is a no-show?

A no-show is defined as not showing up for a booked class or failing to cancel at least 30 minutes before the start time. 

What is the penalty?

Late or no cancellation three times within 30 days results in a restriction on bookings for 14 days. Any future bookings you have for bookable classes will also be cancelled. 

For LES MILLS REFORMER, if you cancel within 12 hours of the class you will also forfeit your $5 booking fee.

Can I pay a penalty fee instead?

Yes, you can opt to pay a penalty fee of $10 at reception which will release any restrictions on your bookings. You will need to then rebook future classes that were cancelled from your profile.  

What classes does this apply to?

Penalties apply for all bookable classes with limited spaces, including live CYCLE, CONQUER, CEREMONY, and LES MILLS REFORMER.

How do I cancel my class in the app?

From the timetable view or ‘My Bookings’, select either ‘cancel’ or the ‘booked’ icon.  When the confirmation pop-up appears, select ‘cancel booking’. 

For LES MILLS REFORMER classes, if you cancel your booking before the 12-hour cancellation window, the booking fee will not be charged. Cancellations made by you within 12 hours of the class are non-refundable. Paid classes by Les Mills will be refunded.

What is a live CYCLE class?

A live CYCLE class, is a CYCLE class with a Group Fitness Instructor. Bookings are not required for Virtual CYCLE classes and therefore no-show penaltys do not apply.

Les Mills At Home

What is Les Mills at Home?

Les Mills at Home is a selection of workouts from LES MILLS+, available free to Les Mills members.  Les Mills at Home features over 150 workouts, available through the member portal and app at no extra cost to you.

What sort of workouts are on Les Mills at Home?

There’s something for everyone. Group Fitness favourites like BODYPUMP®, BODYCOMBAT®, BODYATTACK®, GRIT® Cardio, Strength and Athletic, LES MILLS CORE® and BODYBALANCE – in 15, 30, 45 and 55-minute durations. There are also online exclusives like LES MILLS WELNESS® (including meditation and breath work sessions) and Yoga. You'll find our CYCLE programmes too, like RPM®, THE TRIP® and SPRINT®.

Who can use it – and how much does it cost?

Les Mills at Home is included in all Les Mills memberships. If you’re interested in joining Les Mills, find out more here.

How often are workouts updated?

Les Mills at Home is refreshed every three months, as we replace some older workouts with new ones.

Is Les Mills at Home available on the Les Mills New Zealand App?

Yes, you can access Les Mills at Home workouts on the Les Mills app. As long as you're a current Les Mills member, you can enjoy these workouts and Apple users can even cast them to a Bluetooth-connected device for a bigger screen experience.

Can I download or share the Les Mills at Home workouts?

No, Les Mills at Home is just for streaming.

If I leave Les Mills can I still use Les Mills at Home?

Les Mills at Home is part of a Les Mills membership so when your membership ends, so does your access to Les Mills at Home. However, if you’re looking to still get your Les Mills fix, then Les Mills+ is the one for you. 

How is Les Mills at Home different from LES MILLS+?

LES MILLS+ is a separate online platform with unlimited access to over 1,000 workouts. LES MILLS+ is where you’ll find the latest release Les Mills workouts, fitness challenges, and more! Les Mills at Home is a smaller selection of workouts from older releases from the past few years and it uses royalty free music.

What does that mean for my current LES MILLS+ subscription?

This doesn’t change anything when it comes to your current LES MILLS+ subscription. Keep using it and carry on with your subscription if you still want access to 1,000+ workouts!

How can I access Les Mills at Home and on what devices?

You can access Les Mills at Home through the Les Mills app or member portal. You can also access Les Mills at Home via your smart TV by logging in to www.lesmills.co.nz using your TV’s browser. Apple users can cast Les Mills at Home to your smart TV from your iOS device.

I've never registered for the Member Portal, how can I do that?

Click here and enter your Member ID and date of birth. Then you'll receive an email asking you to set your password.

Can I Chromecast Les Mills at Home?

Apple users can cast Les Mills at Home to your smart TV from your iOS device. Android and Apple users can also access Les Mills at Home via your smart TV by logging in to www.lesmills.co.nz using your TV’s browser.

What video platform does Les Mills at Home run on?

Les Mills at Home uses Vimeo.

I’ve having trouble logging in to the member portal – who do I contact for help?

If you’re having trouble logging in, or with anything to do with Les Mills at Home, please fill out this form.

Les Mills+

As a member, do I get a discount for Les Mills on Demand / LES MILLS +?

Yes, you do! If you want the complete Les Mills+ experience, you can sign up as an existing Les Mills gym member, and get 20% off. Head to Try LES MILLS+ For Free - World Leading Workouts to sign up.

How is LES MILLS+ different from Les Mills at Home?

LES MILLS+ is a separate online platform with unlimited access to over 1,000 workouts. LES MILLS+ is where you’ll find the latest release Les Mills workouts, fitness challenges, and more! Les Mills at Home is a smaller selection of workouts from older releases from the past few years and it uses royalty free music.

Where do I go to sign up to LES MILLS +?

Head here to learn more and sign up.

Where do I go if I’ve got more questions about LES MILLS +?

Click here

FIT3D

FIT3D FAQs 

What is a Fit3d Body scan? 

Our Fit3D Body scanner provides you with a body analysis comprising hundreds of metrics and images in one 40 second scan. You can share this data with your PT who’ll help you with programmes to achieve your fitness goals. 

 

How does it work? 

The scanner works by using a ‘non-invasive, near infrared camera’ with a standard image sensor. It takes around 24,000 photos of you and then uses a precise algorithm to determine your measurements. Our Fit3D places you in the same position every time you come in for a scan so you can truly compare your images over time. 

 

What does the scan measure? 

  • Measurements 

Fit3D tracks your body measurements at each scan. Measurements include: neck, bust (for women), chest (for men), biceps, forearm, waist, thigh, hip, and calf. You can use your measurements in any way you like and monitor changes over time to see where you are gaining or losing inches! 

  • Complete Posture Analysis 

Our Fit3D Body Scan provides a thorough analysis of your posture. The Fit3D Body Scan posture report includes an analysis of your balance and evaluation of your head, neck, shoulders, hips, knees, and ankle positioning to show where your posture may need improvement.  

  • Body Shape Rating (BSR) 

Fit3D has created a formula that uses information about your body to create a score called a Body Shape Rating (BSR). Your BSR is compared against other people with similar age, height, sex, and weight. Increasing the density of your body by lowering your body fat and increasing your muscle will improve your BSR over time. 

 

How long will each test take? 

The scan itself takes less than 60 seconds! Plan to be in the gym for about 15 minutes for your first Fit3D Body Scan. Subsequent visits only take about 5 minutes. 

 

How much does it cost? 

A Fit3D scan costs $29 per scan. 

 

How do I book it in? 

Visit here to book your scan today. 

 

Where do I go for my scan? 

The scan is located at Les Mills New Lynn. Details on which club the scanner is currenlty at and to book can be found here

 

When and how do I get my results? 

Your confidential analytics are sent directly to your email, or a handy app, to help you identify issues and monitor your progress. 

 

How should I prepare for my scan? 

  • Please don’t perform vigorous exercise 2 hours prior to your test, however you are completely fine to exercise straight afterwards 

  • If you’ve got long hair, you’ll need to tie their hair in a bun 

  • Do not have a large meal or drink large amounts within 2 hours of your test 

 

Who is a Fit3D scan suitable for? 

  • People working towards weight loss goals or body transformations. 

  • Athletes wanting to track changes in measurements  

  • Men and women that need accurate measurements for clothing shopping – several brands integrate with Fit3D to ensure a great fit! 

  • Competitive bodybuilders tracking changes in body appearance during off season or during contest prep. 

 

Is the Fit3D Body Composition Scanner safe?   

Yes! The 3D cameras use the same technology as Microsoft Kinect, which has over 20 million users in the USA alone. It is even safe for those who are pregnant or who have artificial implants/joints. 

When you stand on the scanner platform it will rotate very slowly. By the end of 2018 over 1,000,000 people had been tested on the scanner and there had been no reports of anyone falling off. 

 

What should I wear for a Fit3D Body Scan? 

Because your report will include detailed measurements of your body, it’s best to wear as little clothing as you’re comfortable with. Some people choose to wear form-fitting athletic wear like leggings and a sports bra. Others choose to do their scan in underwear or even nude. You always have full privacy during your scan and your images are never shared with our staff unless you specifically choose to do so. We suggest avoiding compression clothes for the most accurate measurements. 

 

Who will see my test results? 

Using your private online login, your 3D images will only be seen by you. Your measurements (numbers) and the outline of your body will be seen by your testing technician. Your full name (no other details) will be listed on our client database. Les Mills Fit3D approved personal trainers will have access to this list. This allows them to request access to their members/clients results. If you accept someone’s request (via an email to you) to view your results they will have full access to them.