AKC Roof Works
COVID-19
Les Mills On Demand
Membership

AKC Roof Works FAQ

Is it safe to work out while the redevelopment works are happening?

Yes, Health & Safety is our #1 consideration, so we have precautions in place to ensure that you can still work out safely on the gym floor below.

What Health & Safety precautions are being put in place?

All of the work will be taking place outside of the building. What you will notice inside the Club is safety netting, debris netting, and plastic sheeting installed under each of the trusses. We will also be erecting tenting over each of the sawtooth window bays, as well as diverting the existing gutters during these works.

What sort of material will the replacement be?

The materials will be a mix of locally manufactured aluminium joinery and gutters, and polycarbonate panels.

What’s happening?

The glazing and gutters of our ‘sawtooth’ roof are being replaced to stop the leaks that occur when deluges of rain hit Auckland. As well as addressing the weathertightness issue, the new refurbished roof will allow more natural light into the building as part of our ongoing refurbishment programme.

When’s it all happening?

Construction on the $350,000 project will start late April and is expected to be completed by mid-June, all going well and subject to weather of course.

Where can I be kept up to date?

The best place to check will be Facebook, our website and our DigiScreens in club. Make sure you’re on our e-mail list and that you’ve allowed notifications on the Les Mills app so you can also get the latest alerts. 

Will the gym floor be closed at any point?

We don’t expect any disruption to the gym floor throughout during the period, and you will be able to use equipment as per usual. However, if any structural repairs are found to be necessary once work has commenced we may erect a partial protective internal hoarding if required.

COVID-19 FAQ

What is the current COVID-19 Alert Level?

As of 12pm 12 March, all of New Zealand is at Alert Level 1.

What's the impact on Les Mills clubs?

All of our clubs are open and operating as per normal with no restrictions.

Where do I get the latest information about COVID-19?

www.covid19.govt.nz is the first place you should go for official information. Here you’ll find detail on Alert Levels, the latest Government updates, info on the disease itself, how to protect yourself, information for communities and other resources.

What do I do if I think I'm getting sick?

Firstly, if you feel ill at any stage you should stay away from the gym and self-isolate. Follow the health advice at www.covid19.govt.nz and ring the National Telehealth service on 0800 358 5453.

Level 1 - Your Safety

What safety protocols and guidelines is Les Mills following?

We are following ExerciseNZ’s guidelines on best practice for keeping members safe at all times, which have been developed with both Sport New Zealand and Worksafe using the Ministry of Health’s protocols. 

Are sanitising stations still available at Level 1?

Absolutely, these are throughout the club and at Reception. The Ministry of Health also recommends you wash your hands with soap and water often (for at least 20 seconds). 

Do I need to wear a mask?

Masks are not mandatory but you can wear one if you’d like to.

At Alert Level 1, what hygiene etiquette does everyone have to follow?

Level 1 is good news but it doesn’t mean we give up responsibility for personal hygiene. We all still have to wash / sanitise our hands, cover coughs and sneezes, and bring your own towel and use it when working out.  

Will you continue doing the extra cleaning?

Yes, you’ll still see cleaning taking place during the day and at night we’ll continue with our deep cleans throughout the club. We will also ask that you wipe down equipment before and after use to help us keep equipment clean. 

I've recovered from COVID-19 - can I come back to the gym?

If you’ve been off sick we will require medical clearance for you. You can then return to the gym as long as you follow all COVID-19 processes and protocols including personal hygiene expectations.

Level 1 - Classes and Gym Floor

Are there class number limits at Alert Level 1?

No, there are no class number limits at Alert Level 1, but let’s give each other some personal space and not crowd fellow members and staff. 

Are there any limits on the gym floor at Alert Level 1?

No, physical distancing limits no longer apply at Alert Level 1, but let’s give each other some  s p a c e.

Will there be changes to the timetable at Alert Level 1?

Yes, when we get to Alert Level 1 there may be some slight changes to the class timetable; please check the latest on the Les Mills app or lesmills.co.nz  

Are the water fountains back on at Alert Level 1?

Yes, they are and feel free to bring a full drink bottle anyway. 

Are the saunas back on at Alert Level 1?

Yes, they are. Please follow etiquette when using the sauna and be aware of your fellow members’ personal space. 

Are you providing stretching mats, swiss balls and rollers at Alert Level 1?

Yes, these are still available – please clean them before and after use to keep everyone safe. 

Will you be providing boxing gloves?

No. To minimise sharing of equipment we will not be providing boxing gloves. Please bring your own. 

Level 1 - Coming to the gym

Do I need to do anything before I come back?

Yes. Before you come back to the club you need to read these Conditions of Entry and four COVID-19 Health Questions below. After that, by accessing the club each time you will be accepting the Conditions of Entry. 

What are the conditions of entry and COVID-19 health questions I need to answer to come back to the gym?

The Conditions of Entry are:

  • Stay home if unwell
  • Wash or sanitise hands before entering the club and when moving through different areas
  • Scan your membership barcode (app or card) every time you enter club
  • Bring and use a sweat towel every time you work out
  • Wipe down equipment before and after use
  • Keep your distance from others in the club.

COVID-19 Health Questions:

  1. You do not have any symptoms associated with COVID-19 (e.g. fever, cough, sore throat, shortness of breath, sneezing/runny nose or loss of sense of smell)
  2. You do not have COVID-19 nor are you awaiting the results from being tested for COVID-19
  3. You have not been in contact with any known or suspected cases of COVID-19 in the past 14 days
  4. You have not returned, or been in contact with anyone else who has returned, from overseas in the past 14 days

When you scan your app or membership card when coming into the club, you’ll be confirming your agreement to these Conditions of Entry and COVID-19 Health Questions. You’ll also be confirming that you will abide by all Health & Safety procedures and protocols.

When is the best time to come to the gym?

Everyone has different times they can make it in, but you might like to consider coming when it’s less busy. Check out this nifty little graph of average attendance of every club by every day by every hour, to figure out when works best for you.

Do I still need to bring a towel?

Yes. No towel = no workout. This will be strictly policed and you will be asked to leave if you have not brought your towel with you to use during your workout.

Contact Tracing

How will you do contract tracing if required?

All clubs have a COVID-19 QR code displayed at entry for you to update your digital diary using the official NZ COVID Tracer app. Please scan the COVID-19 QR codes at the club entrance and outside the studios you use, as well as swiping in with your membership barcode. Also, we will use your check-in access as well as bookable classes to trace when you have entered the club. We will know all members who have accessed a club or a bookable class between cleaning periods or on certain days, and be able to trace should it be required by the Ministry of Health. 

Why are there new COVID-19 QR code posters outside the studios?

As part of an industry-wide initiative we have introduced QR codes for each of our studios to help with contact tracing should it be required by the Ministry of Health. 

Like the entry QR codes at reception, the information gathered by the Ministry of Health is used to make contact and advise any possible actions should there be a case of COVID-19. Les Mills does not have access to the information. 

Why aren't there COVID-19 QR code posters in the changing rooms or the gym floor?

ExerciseNZ has advised that, due to the relatively limited time spent in these areas and the continual movement of members, QR codes are not required for these spaces. 

Auckland - Your Membership

What is happening with my membership?

Your membership will automatically be put on Special COVID-19 Pause when Auckland goes into Alert Level 3. You will not be not charged any fees for the time we are closed. When the gym reopens your membership automatically restarts.  

What happens to my billing when the clubs reopen again?

When the club reopens your membership will automatically restart unless you were on a general Pause before we had the Level 3 closure. Your first membership payment will be on your usual payment cycle (e.g. 1st of the month) but the amount may be different – please see below.  

How much will my first membership payment be after re-opening?

Your first payment will occur on your usual payment cycle - but the amount may differ. This is how your first payment back will calculated:

  1. The first thing we will do is credit you for the period spent in Level 3 closure that you had previously paid for (“credit”)
  2. Then, we’ll apply an amount to cover the period from re-opening through to your usual payment cycle e.g. 1st of March  (“part payment”)
  3. Then your regular payment amount in advance, as per usual (“regular fee”)
  4. A quick way to figure it out is: Your Regular Fee plus Part Payment less Credit (3 + 2 - 1).

After your first membership payment you will be back to normal payments.

I had paid for time in advance before the club closed. Will that time 'carry over'?

Yes, that is exactly how it will work. For example, let’s say you pay monthly and had paid 5 days before lock-down. The remaining ‘month period’ will be credited to your membership when you restart. 

I was on pause before everyone went on the COVID-19 Pause (again). Will I still be on Pause?

Yes, you will remain on your general Pause as per previously arranged prior to lockdown. Your Pause will continue for the total period you Paused for – excluding the Special COVID-19 Pause period.

How has the special COVID-19 Pause affected my membership?

The Special COVID-19 Pause has not affected your general Pause entitlements. Also, if you are within your Minimum Period on your membership agreement, the end date of your Minimum Period has not been extended by the special COVID-19 Pause period i.e. your Minimum Period end-date stays the same as it was on 27 February 2021. 

Rest of New Zealand - Your Membership

What's happening with my Membership and Payments?

If you are a Hamilton, Wellington, Christchurch or Dunedin member your membership and your payments will continue as per usual. Keep on coming!

Les Mills On Demand

Can I try Les Mills on demand before I buy a subscription?

LES MILLS On Demand offers a free 14-day trial to new customers to try out our entire portfolio of workouts. If you’re not satisfied within the 14 days, you can cancel your account before your trial ends and you will not be charged.

Can I use Les Mills on demand when I travel?

Yes, you can use LES MILLS On Demand when you travel. There’s a simple 3 step process to make sure you can access your favorite workouts, anywhere.

  • STEP ONE: Make sure you’re all signed up for LES MILLS On Demand. You can register here.
  • STEP TWO: Download the LES MILLS On Demand app for your device before you leave home, then sign in.
  • STEP THREE: Connect to a good WiFi signal, choose your workout, and go for it!

If you want to use LES MILLS On Demand when travelling, please use one of our apps, as you will not be able to access the website from an unsupported country.

How do I cancel Les Mills on demand?

You can cancel your LES MILLS On Demand subscription at any time in the My LES MILLS On Demand Subscriptions section of My Account. You will need to visit the login page to be able to access My Account. Select ‘My Subscriptions’ in the drop down under ‘My Account’ at the top of the page. Then click ‘View’ next to your subscription type.

How fit do I need to be to use Les Mills on demand?

One of the best features of LES MILLS On Demand is that it's suitable for you, no matter your fitness level. Instructors often provide variations - and you can workout at your own pace to ensure you're working hard in a safe environment.

What devices can I use to stream Les Mills on demand?

LES MILLS On Demand lets you do your workouts on most popular devices. In addition to the website, LES MILLS On Demand workouts are available through our free apps on:

You can also cast your workouts to Apple TV from your Apple devices and Chromecast from your computer and Android devices. Simply search ‘LES MILLS On Demand' in each device's app store to find our app.

Who is Les Mills on demand available to?

LES MILLS On Demand is now available to everyone in New Zealand at a price of $29.99 per month. If you are a member of a Les Mills New Zealand club, you can subscribe to LES MILLS On Demand for a special price of $9.95 per month

Sign up here 

Membership

Can I buy casual day passes?

Casual Day Passes are available for purchase at Reception. They are $30 for a single entry or you can purchase a 10 visit concession card for $250.

Can I purchase a membership as a gift?

Great idea. Clubs offer a range of gift options for you to give and can discuss with you exactly how you'd like to manage the process.

Can I use different Les Mills gyms around the country?

If you have purchased a multi club membership alll you need to do is present your Les Mills membership key tag or card at reception of the club you're visiting and they'll welcome you in.

Do you have women’s only gyms?

What's important is that you feel comfortable in your workout environment. For that reason we give you a choice in a number of our clubs. You can exercise in our main mixed gym areas or workout in a Women's Only area designed by women for women. 

 

We have Women's Only gyms in: 

 

  • Les Mills Auckland City
  • Les Mills New Lynn
  • Les Mills Hutt City
  • Les Mills Taranaki Street
  • Les Mills Christchurch
  • Les Mills Dunedin
How can I introduce a friend to Les Mills?

Simply walk in the door with them. As a member you have unlimited privileges to bring different guests along for up to two complimentary work-outs at your home club. All we ask is that they sign a waiver form when they arrive and that they workout with you. What better way for them to experience the club!

How much does it cost to go to Les Mills?

Around the country we have a range of different membership options. The price depends on how long you'd like to commit to and which club you'd like to belong to. Our Joining Fee is normally $29. Check out our club pages to see what options and prices are available.

How soon can I start?

Now. You can start right away. Purchase your membership online now or pick up the phone and dial 0800 LES MILLS, or simply run, walk or jog to the Les Mills club nearest you and we'll get you started.

I don’t really know my way around a gym – do you have an ‘induction’ as such?

Your Membership Consultant will show you around the gym before your first visit so you’re familiar with the layout and will know where to find everything.

You can also invest in a Personal Trainer who can help you motivate towards your goals – find out more here.

What happens to my membership if I want to go away on holiday or get sick?

Easy. Depending on the type of membership you have, you may have the option of Pausing your membership for a while. For instance, if you joined after 1 July 2020 on a standard membership that has a minimum term of 12 months or more, you can Pause for up to 5 weeks in a membership year. Check your membership agreement to see what Pause benefit you might have and the conditions that apply to it.

 

See the steps below for how to place your membership on Pause using the Member Portal. Something to note: when you Pause it does not reduce your Minimum Period, which is extended by your Pause period.

 

Log into your Les Mills NZ account via the Member Portal at and place your membership on pause.
 
1.    Login using your Les Mills ID
2.    Select ‘My Account’
3.    Select ‘Pause Options’ 

For further assistance please contact the Member Services Team - [email protected] 

What's included with my membership?

All the best that Les Mills has to offer; unlimited access to your club, plus our fitness classes are all available free of charge and are included in your weekly membership. Les Mills RPM®, SPRINT® and THE TRIP® classes are now free forever! If you purchase a Multi Club membership, you will also have access to all our other gyms across New Zealand.

Where are you located?

Les Mills clubs are located throughout New Zealand's metropolitan cities. Check out our club pages here to find the one nearest to you and how to get there.