AKC Roof Works FAQ
Yes, Health & Safety is our #1 consideration, so we have precautions in place to ensure that you can still work out safely on the gym floor below.
All of the work will be taking place outside of the building. What you will notice inside the Club is safety netting, debris netting, and plastic sheeting installed under each of the trusses. We will also be erecting tenting over each of the sawtooth window bays, as well as diverting the existing gutters during these works.
The materials will be a mix of locally manufactured aluminium joinery and gutters, and polycarbonate panels.
The glazing and gutters of our ‘sawtooth’ roof are being replaced to stop the leaks that occur when deluges of rain hit Auckland. As well as addressing the weathertightness issue, the new refurbished roof will allow more natural light into the building as part of our ongoing refurbishment programme.
Construction on the $350,000 project will start late April and is expected to be completed by mid-June, all going well and subject to weather of course.
The best place to check will be Facebook, our website and our DigiScreens in club. Make sure you’re on our e-mail list and that you’ve allowed notifications on the Les Mills app so you can also get the latest alerts.
We don’t expect any disruption to the gym floor throughout during the period, and you will be able to use equipment as per usual. However, if any structural repairs are found to be necessary once work has commenced we may erect a partial protective internal hoarding if required.
As of 12pm 12 March, all of New Zealand is at Alert Level 1.
All of our clubs are open and operating as per normal with no restrictions.
www.covid19.govt.nz is the first place you should go for official information. Here you’ll find detail on Alert Levels, the latest Government updates, info on the disease itself, how to protect yourself, information for communities and other resources.
Firstly, if you feel ill at any stage you should stay away from the gym and self-isolate. Follow the health advice at www.covid19.govt.nz and ring the National Telehealth service on 0800 358 5453.
Level 1 - Your Safety
We are following ExerciseNZ’s guidelines on best practice for keeping members safe at all times, which have been developed with both Sport New Zealand and Worksafe using the Ministry of Health’s protocols.
Absolutely, these are throughout the club and at Reception. The Ministry of Health also recommends you wash your hands with soap and water often (for at least 20 seconds).
Masks are not mandatory but you can wear one if you’d like to.
Level 1 is good news but it doesn’t mean we give up responsibility for personal hygiene. We all still have to wash / sanitise our hands, cover coughs and sneezes, and bring your own towel and use it when working out.
Yes, you’ll still see cleaning taking place during the day and at night we’ll continue with our deep cleans throughout the club. We will also ask that you wipe down equipment before and after use to help us keep equipment clean.
If you’ve been off sick we will require medical clearance for you. You can then return to the gym as long as you follow all COVID-19 processes and protocols including personal hygiene expectations.
Level 1 - Classes and Gym Floor
No, there are no class number limits at Alert Level 1, but let’s give each other some personal space and not crowd fellow members and staff.
No, physical distancing limits no longer apply at Alert Level 1, but let’s give each other some s p a c e.
Yes, when we get to Alert Level 1 there may be some slight changes to the class timetable; please check the latest on the Les Mills app or lesmills.co.nz
Yes, they are and feel free to bring a full drink bottle anyway.
Yes, they are. Please follow etiquette when using the sauna and be aware of your fellow members’ personal space.
Yes, these are still available – please clean them before and after use to keep everyone safe.
No. To minimise sharing of equipment we will not be providing boxing gloves. Please bring your own.
Level 1 - Coming to the gym
Yes. Before you come back to the club you need to read these Conditions of Entry and four COVID-19 Health Questions below. After that, by accessing the club each time you will be accepting the Conditions of Entry.
The Conditions of Entry are:
COVID-19 Health Questions:
When you scan your app or membership card when coming into the club, you’ll be confirming your agreement to these Conditions of Entry and COVID-19 Health Questions. You’ll also be confirming that you will abide by all Health & Safety procedures and protocols.
Everyone has different times they can make it in, but you might like to consider coming when it’s less busy. Check out this nifty little graph of average attendance of every club by every day by every hour, to figure out when works best for you.
Yes. No towel = no workout. This will be strictly policed and you will be asked to leave if you have not brought your towel with you to use during your workout.
All clubs have a COVID-19 QR code displayed at entry for you to update your digital diary using the official NZ COVID Tracer app. Please scan the COVID-19 QR codes at the club entrance and outside the studios you use, as well as swiping in with your membership barcode. Also, we will use your check-in access as well as bookable classes to trace when you have entered the club. We will know all members who have accessed a club or a bookable class between cleaning periods or on certain days, and be able to trace should it be required by the Ministry of Health.
As part of an industry-wide initiative we have introduced QR codes for each of our studios to help with contact tracing should it be required by the Ministry of Health.
Like the entry QR codes at reception, the information gathered by the Ministry of Health is used to make contact and advise any possible actions should there be a case of COVID-19. Les Mills does not have access to the information.
ExerciseNZ has advised that, due to the relatively limited time spent in these areas and the continual movement of members, QR codes are not required for these spaces.
Auckland - Your Membership
Your membership will automatically be put on Special COVID-19 Pause when Auckland goes into Alert Level 3. You will not be not charged any fees for the time we are closed. When the gym reopens your membership automatically restarts.
When the club reopens your membership will automatically restart unless you were on a general Pause before we had the Level 3 closure. Your first membership payment will be on your usual payment cycle (e.g. 1st of the month) but the amount may be different – please see below.
Your first payment will occur on your usual payment cycle - but the amount may differ. This is how your first payment back will calculated:
After your first membership payment you will be back to normal payments.
Yes, that is exactly how it will work. For example, let’s say you pay monthly and had paid 5 days before lock-down. The remaining ‘month period’ will be credited to your membership when you restart.
Yes, you will remain on your general Pause as per previously arranged prior to lockdown. Your Pause will continue for the total period you Paused for – excluding the Special COVID-19 Pause period.
The Special COVID-19 Pause has not affected your general Pause entitlements. Also, if you are within your Minimum Period on your membership agreement, the end date of your Minimum Period has not been extended by the special COVID-19 Pause period i.e. your Minimum Period end-date stays the same as it was on 27 February 2021.
Rest of New Zealand - Your Membership
If you are a Hamilton, Wellington, Christchurch or Dunedin member your membership and your payments will continue as per usual. Keep on coming!
Les Mills On Demand
LES MILLS On Demand offers a free 14-day trial to new customers to try out our entire portfolio of workouts. If you’re not satisfied within the 14 days, you can cancel your account before your trial ends and you will not be charged.
Yes, you can use LES MILLS On Demand when you travel. There’s a simple 3 step process to make sure you can access your favorite workouts, anywhere.
If you want to use LES MILLS On Demand when travelling, please use one of our apps, as you will not be able to access the website from an unsupported country.
You can cancel your LES MILLS On Demand subscription at any time in the My LES MILLS On Demand Subscriptions section of My Account. You will need to visit the login page to be able to access My Account. Select ‘My Subscriptions’ in the drop down under ‘My Account’ at the top of the page. Then click ‘View’ next to your subscription type.
One of the best features of LES MILLS On Demand is that it's suitable for you, no matter your fitness level. Instructors often provide variations - and you can workout at your own pace to ensure you're working hard in a safe environment.
LES MILLS On Demand lets you do your workouts on most popular devices. In addition to the website, LES MILLS On Demand workouts are available through our free apps on:
You can also cast your workouts to Apple TV from your Apple devices and Chromecast from your computer and Android devices. Simply search ‘LES MILLS On Demand' in each device's app store to find our app.
LES MILLS On Demand is now available to everyone in New Zealand at a price of $29.99 per month. If you are a member of a Les Mills New Zealand club, you can subscribe to LES MILLS On Demand for a special price of $9.95 per month
Sign up here
Casual Day Passes are available for purchase at Reception. They are $30 for a single entry or you can purchase a 10 visit concession card for $250.
Great idea. Clubs offer a range of gift options for you to give and can discuss with you exactly how you'd like to manage the process.
If you have purchased a multi club membership alll you need to do is present your Les Mills membership key tag or card at reception of the club you're visiting and they'll welcome you in.
What's important is that you feel comfortable in your workout environment. For that reason we give you a choice in a number of our clubs. You can exercise in our main mixed gym areas or workout in a Women's Only area designed by women for women.
We have Women's Only gyms in:
Simply walk in the door with them. As a member you have unlimited privileges to bring different guests along for up to two complimentary work-outs at your home club. All we ask is that they sign a waiver form when they arrive and that they workout with you. What better way for them to experience the club!
Around the country we have a range of different membership options. The price depends on how long you'd like to commit to and which club you'd like to belong to. Our Joining Fee is normally $29. Check out our club pages to see what options and prices are available.
Now. You can start right away. Purchase your membership online now or pick up the phone and dial 0800 LES MILLS, or simply run, walk or jog to the Les Mills club nearest you and we'll get you started.
Your Membership Consultant will show you around the gym before your first visit so you’re familiar with the layout and will know where to find everything.
You can also invest in a Personal Trainer who can help you motivate towards your goals – find out more here.
Easy. Depending on the type of membership you have, you may have the option of Pausing your membership for a while. For instance, if you joined after 1 July 2020 on a standard membership that has a minimum term of 12 months or more, you can Pause for up to 5 weeks in a membership year. Check your membership agreement to see what Pause benefit you might have and the conditions that apply to it.
See the steps below for how to place your membership on Pause using the Member Portal. Something to note: when you Pause it does not reduce your Minimum Period, which is extended by your Pause period.
Log into your Les Mills NZ account via the Member Portal at and place your membership on pause.
1. Login using your Les Mills ID
2. Select ‘My Account’
3. Select ‘Pause Options’
For further assistance please contact the Member Services Team - [email protected]
All the best that Les Mills has to offer; unlimited access to your club, plus our fitness classes are all available free of charge and are included in your weekly membership. Les Mills RPM®, SPRINT® and THE TRIP® classes are now free forever! If you purchase a Multi Club membership, you will also have access to all our other gyms across New Zealand.
Les Mills clubs are located throughout New Zealand's metropolitan cities. Check out our club pages here to find the one nearest to you and how to get there.