COVID -19 UPDATE: OUR CLUBS REMAIN OPEN IN THE ORANGE LIGHT SETTING. CLICK HERE FOR MORE INFORMATION. 

COVID-19
Les Mills At Home
New Lynn Refurbishment
Membership
LES MILLS+
FIT3D

COVID-19

COVID-19

Here's where you'll find the latest information around COVID-19 and what it means for our clubs.

Updated: 13 April 2022

What is happening with the clubs? 

From Thursday 14 April,  New Zealand will be in Orange setting of the Traffic Light system. All of our clubs are open and operating under the Orange setting.  

 

Where do I get the latest info about COVID-19? 

www.covid19.govt.nz is the first place you should go for official information. Here you’ll find the latest Government updates, info on the disease itself, how to protect yourself, information for communities and other resources. 

 

What are the symptoms of COVID-19?  

Please see here for COVID-19’s symptoms.  

 

What do I do if I think I’m getting sick? 

Firstly, if you feel ill at any stage you should stay away from the gym and self-isolate. Follow the health advice at www.covid19.govt.nz and ring the National Telehealth service on 0800 358 5453. 

 

What if I test positive for COVID-19 and need to put my membership on Pause?  

If you test positive for COVID-19 please ring us or e-mail [email protected] to let us know, and we will place your membership on a Medical Pause. 

 

COVID-19 Traffic Light System

What is the Traffic Light system? 

The Traffic Light system, also known as the COVID-19 Protection Framework, is the Government’s approach to managing COVID-19 in the community. It came into effect on 3 December 2021.   

 

What does the Traffic Light system mean for gyms? 

In the Orange setting there are no restrictions for gyms. 

 

Does Les Mills require its members to be vaccinated against COVID-19? 

From Tuesday 5 April, there is no longer a requirement to use My Vaccine Pass in gyms in New Zealand. As the Government is no longer mandating the use of the passes, you will not need to have a pass to access Les Mills.  

 

What information will Les Mills hold about My Vaccine Pass? 

If you validated your My Vaccine Pass with us, the only information we will keep is that it has been validated and its expiry date. Any collection and keeping of vaccination status will be solely for the purpose of implementing this policy and will be held in accordance with our privacy policy.

 

What if I was on the Special Pause for 6 months with Les Mills at Home? 

Firstly, thank you for sticking with us. If you are on the Special COVID-19 Pause for up to six months including access to Les Mills at Home, please e-mail [email protected] to arrange to restart your membership in full from 5 April. We’d love to have you back. 

 

Does Les Mills support getting vaccinated? 

Yes, we support the Government’s vaccination programme to protect yourself, your whānau and our community. If you’re looking for how to book your vaccination, BookMyVaccine is the place to start.  

 

Does Les Mills require its workers to be vaccinated? 

From Tuesday 5 April the Government vaccination mandate for gym workers will no longer be in effect, so Les Mills workers will no longer be required to be vaccinated against COVID-19. 

 

Where can I find out facts about the COVID-19 vaccine used in New Zealand? 

There has been much discussion about COVID-19 vaccines, and here is where you can get the facts including vaccine development, safety, effectiveness and approval in New Zealand – and what to do about false and misleading information and scams.    

COVID-19 Safety

What safety protocols and guidelines does Les Mills follow? 

We are following ExerciseNZ’s guidelines on best practice for keeping members safe at all times, which have been developed with both Sport New Zealand and Worksafe using the Ministry of Health’s protocols. 

 

What will Les Mills do to keep me safe? 

We have extensive processes and protocols to ensure your safety: 

  • Sanitisation stations 
  • Further equipment cleaning 
  • Deep cleaning regime 
  • Up to 15 minutes between each class 
  • Mandatory towels 
  • COVID-19 Conditions of Entry to the gym 
  • Staff will be wearing masks   
  • Where possible keep your distance from others 

 

What hygiene etiquette does everyone have to follow? 

In the Orange setting, we encourage you to wear a mask in the club except when exercising; where possible keep your distance from others; and bring your own yoga mat / boxing wraps and gloves. We ask that every member takes responsibility for their personal hygiene and also respects the space of others. In general, this means washing / sanitising hands, covering coughs and sneezes, bringing your own towel and using it, and not sharing or touching anything that you don’t have to. 

 

Do I need to wear a mask in the gym? 

While it is no longer mandatory for you to wear a mask in gyms, we do encourage you to do so for the protection of yourself and others.  

 

What about physical distancing?    

In the Orange setting we ask that you please respect each other’s personal space and try to keep your distance from others. Our studios will also have dots on the floor to assist with spacing.  
In the Orange setting there are no minimum distancing requirements.

 

Are there limits on class numbers? 

No, there are no number limits in the Orange setting. 

 

Are there limits on Gym Floor numbers in the Red setting? 

No, there are no number limits in the Orange setting. 

 

Are sanitising stations available? 

Yes, these are throughout the club and at Reception. The Ministry of Health recommends you wash your hands with soap and water often for at least 20 seconds. 

 

Will you be doing extra cleaning? 

Yes, you will see more cleaning taking place during the day and at night we will continue doing our enhanced deep cleans throughout the club. We will also continue anti-viral protective misting and ask that you wipe down equipment before and after use to help us keep equipment clean.  

 

What is a ‘deep clean’?  

Our deep clean is from floor to ceiling and includes all equipment - every weight, every bar, every bench, every surface, all machines and all equipment, as well as all changing rooms, wet areas, common spaces and shared facilities. They are all cleaned with hospital grade cleaning products to ensure our facilities continue to be safe to use. All staff and contractors must follow strict PPE requirements and stringent procedures when undertaking a deep clean in the club.  

 

What is ‘anti-viral misting’?  

Misting’ is a mechanical method used to apply an anti-viral protection that forms a protective coating barrier for up to 90 days. We use the Novalent Viral Protection system throughout our clubs every 60 days to further boost the effectiveness of our deep cleans. This process has been demonstrated to have a residual kill rate of 99% against SARS-CoV-2, the strain that causes COVID-19.   

 

COMING TO THE GYM 

 

Under the COVID-19 Protection Framework, do I need to do anything before coming to the gym? 

Yes, please read these  Conditions of Entry below. After that, by accessing the club each time you will be accepting the Conditions of Entry. 

 

What are the Conditions of Entry I need to abide by to access the gym in the Traffic Light system? 

The Conditions of Entry are: 

  • Stay home if unwell 
  • You cannot enter if you are currently required to be self-isolating under Government regulations 
  • Wash or sanitise hands before entering the club and when moving through different areas 
  • Scan your membership barcode (app or card) every time you enter club 
  • Bring and use a sweat towel every time you work out 
  • Wipe down equipment before and after use 
  • You must abide by any distancing requirements that apply   

 

When you scan your app or membership card coming into the club you’ll be confirming your agreement to these Conditions of Entry. You’ll also be confirming that you will abide by all Health & Safety procedures and protocols. 

Please note, the Ministry of Health warns that if you have an underlying health condition and/or are over 70, you may be at greater risk of COVID-19 becoming a severe illness, if contracted. If you do choose to attend the gym please ensure you follow all Ministry of Health guidelines in addition to these club conditions of entry.  

 

I’ve recovered from COVID-19 – can I come back to the gym? 

If you have been diagnosed as having COVID-19 and have completed your self-isolation period, and as long as you are free of COVID-19 symptoms, you can then return to the gym. Please follow all COVID-19 processes and protocols including personal hygiene expectations.  

 

 Will I still need to bring a towel? 

Yes. No towel = no workout. This will be strictly policed, and you will be asked to leave if you have not brought your towel with you to use during your workout. 

 

When is the best time to come to the gym?   

Everyone has different times they can make it in, but you might like to consider coming when it’s less busy. Checkout this nifty little graph of average attendance of every club by every day by every hour, to figure out when works best for you. 

 

Can I still bring a friend to the gym as a member privilege? 

Yes and we’d love to have you bring them! Please note that any guests will still need to agree to our Conditions of Entry and sign our general waiver.   

 

I’m not a member yet – can I start a free trial with you?   

You are welcome to come in for a free trial! *Please be aware that on your first visit you will need to present your My Vaccine Pass (until 4 April 2022) with photo ID, and you’ll also need to agree to the COVID-19 Protection Framework Conditions of Entry (see above). We look forward to seeing you! 

 

AT THE GYM 

 

Will the timetables be the same? 

We’re making sure that our timetables can manage the flow of people to and from studios and changing rooms and give ourselves – and you – time to wipe down and clean equipment between classes. Please refer to the app or website for the latest timetable. 

 

Will I need to book every class I go to?   

No, you will not need to book every class – only those that are usually bookable. To be sure which is which, please check on the Les Mills App. The best way to ensure you get a spot in your favourite non-bookable class is to come early as it’s a first-come, first-served basis. 

 

Are you providing stretching mats, swiss balls and rollers? 

Yes, these are still available – please clean them before and after use to keep everyone safe.

 

Are you providing boxing gloves? 

No. To minimise sharing of equipment we will not be providing boxing gloves. Please bring your own. 

 

How will you let people know about the any restrictions? 

Even before you enter the club you will see any applicable COVID-19 signage. We will also inform you via e-mail, our app notifications and this website. 

Les Mills at Home

What Les Mills workouts can I do at home? 

Good news! On the back of our popular at home workouts during Lockdown, we’ve created a new, more permanent version of Les Mills at Home. The new Les Mills at Home features over 150 workouts, all available through the member portal, and all part of your Les Mills membership – at no extra cost to you. Click here to login or check out our Les Mills at Home FAQs to find out more.

 

Are your classes still free to air on TVNZ? 

They are indeed! Every weekday at 10am on TVNZ Two you can get your Les Mills fix free-to-air, as well as on TVNZ On Demand. We’re got Les Mills CORE®, Les Mills BODYATTACK®, Les Mills BODYBALANCE®, Les Mills BODYCOMBAT® and Les Mills GRIT® Cardio. Check out https://www.tvnz.co.nz/shows/les-mills-ondemand - including Les Mills BORN TO MOVE that you can do with the kids during lockdown. 

Les Mills At Home

What is Les Mills at Home?

On the back of our popular at home workouts during Lockdown, we’ve created a new, more permanent version of Les Mills at Home. The new Les Mills at Home features over 150 workouts, all available through the member portal, and all part of your Les Mills membership – at no extra cost to you.

What sort of workouts are on Les Mills at Home?

There’s something for everyone. Group Fitness favourites like BODYPUMP®, BODYCOMBAT®, BODYATTACK®, GRIT® Cardio, Strength and Athletic, LES MILLS CORE® and BODYBALANCE – in 15, 30, 45 and 55-minute durations. There are also online exclusives like LES MILLS WELNESS® (including meditation and breath work sessions) and Yoga. You'll also find our CYCLE programmes too, like RPM®, THE TRIP® and SPRINT® as well as the dance/cardio favourite SH'BAM®.

Who can use it – and how much does it cost?

Les Mills at Home is included in all Les Mills memberships. If you’re interested in joining Les Mills, find out more here.

How often are workouts updated?

Les Mills at Home is refreshed every three months, as we replace some older workouts with new ones.

Is Les Mills at Home available on the Les Mills New Zealand App?

Not yet, Les Mills at Home can’t be accessed through the app just yet, however you can use it on your phone by logging in using your mobile browser.

Can I download or share the Les Mills at Home workouts?

No, Les Mills at Home is just for streaming.

If I leave Les Mills can I still use Les Mills at Home?

Les Mills at Home is part of a Les Mills membership so when your membership ends, so does your access to Les Mills at Home. However, if you’re looking to still get your Les Mills fix, then our premium digital offering of Les Mills on Demand is the one for you. 

How is Les Mills at Home different from LES MILLS+?

LES MILLS+ is a separate online platform with unlimited access to over 1,000 workouts. LES MILLS+ is where you’ll find the latest release Les Mills workouts, fitness challenges, and more! Les Mills at Home is a smaller selection of workouts from older releases from the past few years and it uses royalty free music.

What does that mean for my current LES MILLS+ subscription?

This doesn’t change anything when it comes to your current LES MILLS+ subscription. Keep using it and carry on with your subscription if you still want access to 1,000+ workouts!

How can I access Les Mills at Home and on what devices?

You can access Les Mills at Home through the member portal on your mobile phone, tablet, laptop or desktop computer. You can also access Les Mills at Home via your Smart TV by logging in to www.lesmills.co.nz using your TV’s browser. You can also cast Les Mills at Home to your Apple TV from your iOS device.

I've never registered for the Member Portal, how can I do that?

Click here and enter your Member ID and date of birth. Then you'll receive an email asking you to set your password.

Is Les Mills at home mobile-friendly?

Yes, just head to www.lesmills.co.nz on your mobile browser, log in, then select ‘At Home’ from the dropdown menu.

Can I Chromecast Les Mills at Home?

Unfortunately not, but we’re looking into how we can make this happen.

What video platform does Les Mills at Home run on?

Les Mills at Home uses Vimeo.

I’ve having trouble logging in to the member portal – who do I contact for help?

If you’re having trouble logging in, or with anything to do with Les Mills at Home, please fill out this form.

New Lynn Refurbishment

What’s happening at the club?

Les Mills CEREMONY® has arrived New Lynn! We’re the first club after Les Mills Auckland City to get this super-popular programme. Studio 2 has been turned into a space designed specifically for CEREMONY®. At the same time, we’re taking the opportunity to update some of the look and feel throughout the club.

What's happening to Studio Two? 

Studio 2 is now a functional training studio with a full CEREMONY® set-up, plus it’s designed so that Les Mills BODYPUMP® and Les Mills GRIT® classes can be held in there. That means that you have 13 more classes a week to choose from in Studio 2!

What is CEREMONY®?

CEREMONY® is a 45-minute functional training workout using different exercises and multiple pieces of equipment. The focus is on whole-body, strength, cardio, and conditioning – all within a shared community experience. Click here to find out more or check out the timetable to book a class.

Do I have to book CEREMONY®?

Yes, CEREMONY® is one of Les Mills’ most popular classes with a limited number of spaces, so you will need to book in advance using the app or the website member portal. When you swipe into the club before your class you will be given a CEREMONY® tag to hand in to the instructor so they know you’ve got a spot. If you can no longer make the class please cancel it as soon as you can, so others can have a go.

Will the club be open during the rest of the refurbishment?  

Yes, we’ll remain open throughout the refurbishment. 

Will the class timetable be the same during the refurbishment?  

Now that the Studio 2 refurbishment is complete and CEREMONY® is here, we’ve increased the number of classes in Studio 2. Check out the timetable here

Will it be safe to work out during the refurbishment?  

Absolutely. Health & Safety is our #1 consideration, so we’ll have precautions in place to ensure that you can still work out safely. Our team and the construction contractors will also ensure that steps are in place to separate any building activity from where you work out. 

Where can I be kept up to date?

This page will be your go-to to keep yourself in the loop with these changes at the club. We'll also be keeping you up to date via email and app notifications so make sure we’ve got your current e-mail address and switch on notifications on the Les Mills app!

Membership

Can I buy casual day passes?

Casual Day Passes are available for purchase at Reception. They are $30 for a single entry or you can purchase a 10 visit concession card for $250.

Can I purchase a membership as a gift?

Great idea. Clubs offer a range of gift options for you to give and can discuss with you exactly how you'd like to manage the process.

Can I use different Les Mills gyms around the country?

If you have purchased a multi club membership alll you need to do is present your Les Mills membership key tag or card at reception of the club you're visiting and they'll welcome you in.

Do you have women’s only gyms?

What's important is that you feel comfortable in your workout environment. For that reason we give you a choice in a number of our clubs. You can exercise in our main mixed gym areas or workout in a Women's Only area designed by women for women. 

 

We have Women's Only gyms in: 

 

  • Les Mills Auckland City
  • Les Mills New Lynn
  • Les Mills Hutt City
  • Les Mills Taranaki Street
  • Les Mills Christchurch
  • Les Mills Dunedin
How can I introduce a friend to Les Mills?

Simply walk in the door with them. As a member you have unlimited privileges to bring different guests along for up to two complimentary work-outs at your home club. All we ask is that they sign a waiver form when they arrive and that they workout with you. What better way for them to experience the club!

How much does it cost to go to Les Mills?

Around the country we have a range of different membership options. The price depends on how long you'd like to commit to and which club you'd like to belong to. Our Joining Fee is normally $29. Check out our club pages to see what options and prices are available.

How soon can I start?

Now. You can start right away. Purchase your membership online now or pick up the phone and dial 0800 LES MILLS, or simply run, walk or jog to the Les Mills club nearest you and we'll get you started.

I don’t really know my way around a gym – do you have an ‘induction’ as such?

Your Membership Consultant will show you around the gym before your first visit so you’re familiar with the layout and will know where to find everything.

You can also invest in a Personal Trainer who can help you motivate towards your goals – find out more here.

Can I put my membership on hold if I want to go away on holiday?

Depending on the type of membership you have, you may have the option of Pausing your membership for a while. For instance, if you joined after 1 July 2020 on a standard membership that has a minimum term of 12 months or more, you can Pause for up to 5 weeks in a membership year. Check your membership agreement to see what Pause benefit you might have and the conditions that apply to it.

 

Click here to see steps for how to place your membership on Pause using the Member Portal. Something to note: when you Pause it does not reduce your Minimum Period, which is extended by your Pause period.

 

For further assistance please contact the Member Services Team - [email protected] 

What's included with my membership?

All the best that Les Mills has to offer; unlimited access to your club, plus our fitness classes are all available free of charge and are included in your weekly membership. Les Mills RPM®, SPRINT® and THE TRIP® classes are now free forever! If you purchase a Multi Club membership, you will also have access to all our other gyms across New Zealand.

Where are you located?

Les Mills clubs are located throughout New Zealand's metropolitan cities. Check out our club pages here to find the one nearest to you and how to get there.

Les Mills+

Is it true that Les Mills on Demand is becoming LES MILLS+?

It is true! Les Mills On Demand will be called Les Mills + from October 4, 2021. Your login information and app remains the same, you don’t need to do a thing. 

Why the change to LES MILLS +?

When COVID sparked a massive digital fitness boom LES MILLS On Demand was well primed to leverage it. It grew exponentially, all around the world, and things have been thriving. 


Les Mills + is much more than just workouts ‘on demand’. They are the industry’s only omnichannel fitness experience. We deliver world-leading content; powered by science to maximize results, crafted to incredible music, and presented by some of the world’s leading instructors. Now more than ever, we need a platform that can match up to this.  

What will LES MILLS + give me that Les Mills on Demand doesn’t?

This is not just a name change – it is so much more. Les Mills + subscribers are set to get more personalisation, more tracking, more motivation, more rewards, and more results. And there’s even more in the pipeline.

As a member, do I get a discount for Les Mills on Demand / LES MILLS +?

Yes, you do! If you want the complete Les Mills + experience, you can sign up as an existing Les Mills gym member, and get 20% off.

I am already subscribed to Les Mills on Demand, will my monthly payment stay the same?

No. Recurring payments for existing subscribers will remain the same for as long as you remain subscribed. You can check your billing details any time on your account page.

Can I use my LES MILLS On Demand login for LES MILLS+

Yes! Existing login details will work across both LES MILLS On Demand and LES MILLS+, for both the app and web platforms.

Where do I go to sign up to LES MILLS +?

Head here to learn more and sign up.

Where do I go if I’ve got more questions about LES MILLS +?

Click here to read through the Les Mills + FAQ.

I am a LMNZ gym member and used to subscribe to LES MILLS On Demand. Why has the price changed?

We have now included Les Mills at Home as part of your gym membership. This is a selected range of Les Mills workouts you can do at home. LES MILLS+ is our premium online offering, with over 1,000 workouts including the latest releases and music. 

Can I pay the price I used to pay?

Out of fairness to all our members, the new plan prices apply to those new to LES MILLS+ and those re-subscribing to LES MILLS+. Former members who want to resubscribe can return on the monthly offer available at the time of resubscribing. Historic prices are not available again.

I am an instructor, and I am currently paying for LES MILLS On Demand. Will my price change?

No. Recurring payments for all existing subscribers will remain the same for as long as you remain a subscriber. You can check your billing details any time on your LES MILLS+ Account page.

FIT3D

FIT3D FAQs 

What is a Fit3d Body scan? 

Our Fit3D Body scanner provides you with a body analysis comprising hundreds of metrics and images in one 40 second scan. You can share this data with your PT who’ll help you with programmes to achieve your fitness goals. 

 

How does it work? 

The scanner works by using a ‘non-invasive, near infrared camera’ with a standard image sensor. It takes around 24,000 photos of you and then uses a precise algorithm to determine your measurements. Our Fit3D places you in the same position every time you come in for a scan so you can truly compare your images over time. 

 

What does the scan measure? 

  • Measurements 

Fit3D tracks your body measurements at each scan. Measurements include: neck, bust (for women), chest (for men), biceps, forearm, waist, thigh, hip, and calf. You can use your measurements in any way you like and monitor changes over time to see where you are gaining or losing inches! 

  • Complete Posture Analysis 

Our Fit3D Body Scan provides a thorough analysis of your posture. The Fit3D Body Scan posture report includes an analysis of your balance and evaluation of your head, neck, shoulders, hips, knees, and ankle positioning to show where your posture may need improvement.  

  • Body Shape Rating (BSR) 

Fit3D has created a formula that uses information about your body to create a score called a Body Shape Rating (BSR). Your BSR is compared against other people with similar age, height, sex, and weight. Increasing the density of your body by lowering your body fat and increasing your muscle will improve your BSR over time. 

 

How long will each test take? 

The scan itself takes less than 60 seconds! Plan to be in the gym for about 15 minutes for your first Fit3D Body Scan. Subsequent visits only take about 5 minutes. 

 

How much does it cost? 

A Fit3D scan costs $29 per scan. We’re currently running a half price introductory offer of $14.50 for three weeks. Email [email protected] to book in today!  

 

How do I book it in? 

Visit here to book your scan today. 

 

Where do I go for my scan? 

Currently our Les Mills Takapuna club is the only club with a body scanner. Details to book here

 

When and how do I get my results? 

Your confidential analytics are sent directly to your email, or a handy app, to help you identify issues and monitor your progress. 

 

How should I prepare for my scan? 

  • Please don’t perform vigorous exercise 2 hours prior to your test, however you are completely fine to exercise straight afterwards 

  • If you’ve got long hair, you’ll need to tie their hair in a bun 

  • Do not have a large meal or drink large amounts within 2 hours of your test 

 

Who is a Fit3D scan suitable for? 

  • People working towards weight loss goals or body transformations. 

  • Athletes wanting to track changes in measurements  

  • Men and women that need accurate measurements for clothing shopping – several brands integrate with Fit3D to ensure a great fit! 

  • Competitive bodybuilders tracking changes in body appearance during off season or during contest prep. 

 

Is the Fit3D Body Composition Scanner safe?   

Yes! The 3D cameras use the same technology as Microsoft Kinect, which has over 20 million users in the USA alone. It is even safe for those who are pregnant or who have artificial implants/joints. 

When you stand on the scanner platform it will rotate very slowly. By the end of 2018 over 1,000,000 people had been tested on the scanner and there had been no reports of anyone falling off. 

 

What should I wear for a Fit3D Body Scan? 

Because your report will include detailed measurements of your body, it’s best to wear as little clothing as you’re comfortable with. Some people choose to wear form-fitting athletic wear like leggings and a sports bra. Others choose to do their scan in underwear or even nude. You always have full privacy during your scan and your images are never shared with our staff unless you specifically choose to do so. We suggest avoiding compression clothes for the most accurate measurements. 

 

Who will see my test results? 

Using your private online login, your 3D images will only be seen by you. Your measurements (numbers) and the outline of your body will be seen by your testing technician. Your full name (no other details) will be listed on our client database. Les Mills Fit3D approved personal trainers will have access to this list. This allows them to request access to their members/clients results. If you accept someone’s request (via an email to you) to view your results they will have full access to them. Please contact [email protected] if you would like to discuss this further.