Here's where you'll find the latest information around COVID-19 and what it means for our clubs.
Updated: 3 December 2021
What is happening with the clubs?
Our Auckland clubs are open and operating under the Red setting of the Traffic Light system.
Our Hamilton, Wellington Christchurch and Dunedin clubs are open and operating under the Orange setting of the new Traffic Light system.
Where do I get the latest info about COVID-19?
www.covid19.govt.nz is the first place you should go for official information. Here you’ll find detail on Alert Levels, the latest Government updates, info on the disease itself, how to protect yourself, information for communities and other resources.
What happens if I’ve been to a location of Interest?
Locations of interest are listed at www.health.govt.nz. There you’ll also find instructions on what to do if you have been to one of them.
What do I do if I think I’m getting sick?
Firstly, if you feel ill at any stage you should stay away from the gym and self-isolate. Follow the health advice at www.covid19.govt.nz and ring the National Telehealth service on 0800 358 5453.
What is the new Traffic Light system?
The new Traffic Light system, also known as the COVID-19 Protection Framework, is the Government’s new approach to managing COVID-19 in the community. It will come into effect on Friday 3 December.
What does the new Traffic Light system mean for gyms?
In the Red or Orange settings, gyms that do not request proof of vaccine will not be able to operate. In the Green setting, gyms that do not request proof of vaccine will have capacity restrictions.
Will Les Mills require its members to be vaccinated against COVID-19?
Yes, so we can operate optimally at all levels of the COVID-19 Protection Framework, Les Mills will be implementing a vaccination certification entry requirement. From Friday 3 December we will require members to be fully vaccinated against COVID-19 prior to entry to our clubs.
What is My Vaccine Pass?
My Vaccine Pass is the official Ministry of Health system that records your COVID-19 vaccination status. You can read more about it here.
How will Les Mills record that I have a My Vaccine Pass?
We have three easy ways for you to validate your vaccination status with us:
For each of these options we’ll ask your permission to keep your vaccination status on file, so we only need to validate it once as opposed to every time you visit the club.
If you take up one of the ‘in advance’ options, when you arrive in club you will not be required to validate your My Vaccine Pass in person; you can just ‘swipe in’ as per usual.
What information will Les Mills hold about My Vaccine Pass?
What if I received an official Ministry of Health interim exemption e-mail?
We are currently awaiting further clarity from the Ministry of Health, but because the e-mail “is not official confirmation that you are fully vaccinated, and access to a particular setting is at the discretion of the business or organisation involved,” we are only accepting the Government-issued My Vaccine Passes currently.
What does this mean for my membership agreement?
We will be updating our General Terms (as incorporated into your membership agreement) to include a requirement for members to be fully vaccinated against COVID-19 prior to entry to our clubs.
What if I don’t want to be vaccinated?
If you do not wish to be vaccinated against COVID-19, you don’t have to give up your Les Mills membership. We can put you on Special COVID-19 Pause for up to six months including access to Les Mills at Home, for $3.50 per week. Please e-mail [email protected] if you’d like to take up this option. If you want to cancel your membership as a result of your choice to not be vaccinated against COVID-19, please contact us at [email protected].
Does Les Mills support getting vaccinated?
Yes, we support the Government’s vaccination programme to protect yourself, your whānau and our community. If you’re looking for how to book your vaccination, BookMyVaccine is the place to start.
Does Les Mills require its workers to be vaccinated?
Yes, the Government has mandated that workers at gyms will need to be vaccinated as part of the COVID-19 Protection Framework.
How is Les Mills supporting their workers if they want to get vaccinated?
Where appropriate, we provide flexibility for Les Mills workers to get vaccinated during their work day.
Where can I find out facts about the COVID-19 vaccine used in New Zealand?
There has been much discussion about COVID-19 vaccines, and here is where you can get the facts including vaccine development, safety, effectiveness and approval in New Zealand – and what to do about false and misleading information and scams.
What happens to my billing when the club reopens?
When your club reopens under the COVID-19 Protection Framework your membership will automatically be restarted unless you were on a general Pause before we had the closure. Your first membership payment will be on your usual payment cycle (e.g. 1st of the month) but the amount may be different – please see below.
How much will my first membership payment after re-opening be?
Your first payment will occur on your usual payment cycle - but the amount may differ. This is how your first payment back will calculated:
A quick way to figure it out is: Your Regular Fee plus Part Payment less Credit (3 + 2 - 1). After your first membership payment you will be back to normal payments.
I’d like to put my membership on General Pause now - how can I do it?
Once your club reopens and you still have a general Pause entitlement, you’ll be able go on Pause after the Special COVID-19 Pause ends. From when the club opens you can log-in to the Member Portal and click 'My Account', then 'Pause Options' to put your membership onto general Pause. *Please note: if you try to do this before the club opens you’ll get a “Membership is not Active” message – because you’re already on Pause.
I’m currently doing the 10 Days for $10 trial. What happens with that?
We put your 10 Days for $10 trial on Pause when the club closed and it will start again automatically when the club reopens. The good news for Aucklanders is that we’re giving you a fresh new 10 days on us, just to say thanks for sticking with us.
What safety protocols and guidelines does Les Mills follow?
We are following ExerciseNZ’s guidelines on best practice for keeping members safe at all times, which have been developed with both Sport New Zealand and Worksafe using the Ministry of Health’s protocols.
What will Les Mills do to keep me safe?
Everything we can. We will put in place extensive processes and protocols to ensure your safety:
What hygiene etiquette does everyone have to follow?
We ask that every member takes responsibility for their personal hygiene and also respects the space of others. In general this means washing / sanitising hands, covering coughs and sneezes, bringing your own towel and using it, and not sharing or touching anything that you don’t have to.
In the Red setting, wearing a mask is encouraged except when exercising; where possible keep 1m distancing; and bring your own yoga mat / boxing wraps and gloves.
Will you be doing extra cleaning?
Yes, you will see more cleaning taking place during the day and at night we will continue doing our enhanced deep cleans throughout the club. We will also continue anti-viral fogging and ask that you wipe down equipment before and after use to help us keep equipment clean.
Are there sanitising stations available?
Yes, these are throughout the club and at Reception. The Ministry of Health also recommends you wash your hands with soap and water often for at least 20 seconds.
Do I need to wear a mask in the gym?
In the Red setting, wearing a mask is encouraged except when exercising. A mask is not required in the Orange setting.
What about physical distancing?
In the Red setting we ask that you please respect each other’s personal space, and try to keep 1m between each other. Some of our studios will also have dots on the floor to assist with spacing. In the Orange setting there are no minimum distancing requirements.
Are there limits on class numbers?
The class number limits in the Red setting are either based on 1m distancing calculations or 100 people (whichever is the lesser) per defined space. In the Orange setting there are no limits on class numbers.
Are there Gym Floor limits at the Red level?
Yes, in the Red setting the limits are either based on 1m distancing calculations or 100 people (whichever is the lesser) per defined space.
What about your staff?
Our staff have undergone training and will be abiding by any COVID-19 Protection Framework restrictions. In the Red setting you will notice some of our staff will be wearing masks and at Reception we will have Perspex barriers in place to protect your health and theirs.
Once my club opens using the COVID-19 Protection Framework, do I need to do anything before coming to the gym?
Yes, please read these Conditions of Entry and five COVID-19 Health Questions below. After that, by accessing the club each time you will be accepting the Conditions of Entry.
What are the Conditions of Entry and COVID-19 Health Questions I need to answer to come back to the gym at Level 2?
The Conditions of Entry are:
COVID-19 Health Questions:
When you scan your app or membership card coming into the club you’ll be confirming your agreement to these Conditions of Entry and COVID-19 Health Questions. You’ll also be confirming that you will abide by all Health & Safety procedures and protocols.
Please note, the Ministry of Health warns that if you have an underlying health condition and/or are over 70, you may be at greater risk of COVID-19 becoming a severe illness, if contracted. If you do choose to attend the gym please ensure you follow all Ministry of Health guidelines in addition to these club conditions of entry.
I’ve recovered from COVID-19 – can I came back to the gym?
If you have been diagnosed as having COVID-19 and have recovered, we will require medical clearance for you as well as evidence of being fully vaccinated against COVID-19. You can then return to the gym as long as you follow all COVID-19 processes and protocols including personal hygiene expectations.
Will I still need to bring a towel?
Yes. No towel = no workout. This will be strictly policed, and you will be asked to leave if you have not brought your towel with you to use during your workout.
What will I need to bring to the gym?
Please bring your workout towel. In the Red setting, wearing a mask is encouraged except when exercising.
Can I still bring a friend to the gym as a member privilege?
Yes, definitely! Please let your friend know that they’ll need to present their My Vaccine Pass with photo ID on their first visit, and they’ll also need to agree to the COVID-19 Protection Framework Conditions of Entry (see above).
I’m not a member yet – can I start a free trial with you?
You are welcome to come in for a free trial! *Please be aware that on your first visit you will need to present your My Vaccine Pass with photo ID, and you’ll also need to agree to the COVID-19 Protection Framework Conditions of Entry (see above). We look forward to seeing you!
Will the timetables be the same?
We’re making sure that our timetables can manage the flow of people to and from studios and changing rooms, and give ourselves – and you – time to wipe down and clean equipment between classes. Please refer to the app or website for the latest timetable.
Will I need to book every class I go to?
No, you will not need to book every class – only those that are usually bookable. To be sure which is which, please check on the Les Mills App. The best way to ensure you get a spot in your favourite non-bookable class is to come early as it’s a first-come, first-served basis.
Will I be able to get into the classes I want?
With the Government restrictions in place you may not be able to get into every class you want to. It’ll be best to book / arrive early to secure a spot. It’s also the ideal time to try something new if you’re unable to do your usual workout.
Are you providing stretching mats, swiss balls and rollers?
Yes, these are still available – please clean them before and after use to keep everyone safe.
Are you providing boxing gloves?
No. To minimise sharing of equipment we will not be providing boxing gloves. Please bring your own.
Will water fountains be back on?
Yes, these will be back on again.
Will saunas be back on?
Most clubs will have their saunas back on; please check at Reception.
What about Changing Rooms?
Here’s the thing – Changing Rooms will be open, but the less you can use them the better. If you can come dressed in your gear all ready to workout it’ll mean that you’ll get in and out of the club quicker, have less interaction with others, and won’t have to worry about limits in the changing rooms due to physical distancing. Showers at home after your workouts get the big tick! Vanity benches will have limited people at them due to physical distancing, but washing hands is OK as long as you’re physically distant from the next person. Please respect the space of your fellow gym-goers and be kind.
When is the best time to come to the gym?
Everyone has different times they can make it in, but you might like to consider coming when it’s less busy. Checkout this nifty little graph of average attendance of every club by every day by every hour, to figure out when works best for you.
Can I still bring friends as a Member Privilege?
In the Red level of the COVID-19 Protection Framework we’re limited by both class numbers and physical distancing restrictions in the club. That means that we can’t guarantee that your friend can work out with you. Do ask though - and if we can’t let them in due to capacity we’ll make sure we set them up for a free trial when we’re at the Orange or Green levels. Please note that any guests will still need to sign our contact tracing register and agree to our Conditions of Entry and answer the four COVID-19 Health questions.
How will you let people know about the any restrictions?
Even before you enter the club you will see COVID-19 signage. Physical distance spacing will be marked out in all studios and there will be floor markings, banners, digi-screens and poster reminders throughout the club. Sanitisation stations will also be marked. We will also inform you via e-mail, our app notifications and this website.
What Les Mills workouts can I do at home?
Good news! On the back of our popular at home workouts during Lockdown, we’ve created a new, more permanent version of Les Mills at Home. The new Les Mills at Home features over 150 workouts, all available through the member portal, and all part of your Les Mills membership – at no extra cost to you. Click here to login or check out our Les Mills at Home FAQs to find out more.
Are your classes still free to air on TVNZ?
They are indeed! Every weekday at 10am on TVNZ Two you can get your Les Mills fix free-to-air, as well as on TVNZ On Demand. We’re got Les Mills CORE®, Les Mills BODYATTACK®, Les Mills BODYBALANCE®, Les Mills BODYCOMBAT® and Les Mills GRIT® Cardio. Check out https://www.tvnz.co.nz/shows/les-mills-ondemand - including Les Mills BORN TO MOVE that you can do with the kids during lockdown.
I already subscribe to LES MILLS+ (previously Les Mills on Demand) – will that still work during lockdown?
Yes, your LES MILLS+ subscription will carry on, separate to anything that happens in the physical clubs.
How will you do contact tracing if required?
All clubs have COVID-19 QR codes displayed at entry and outside studios for members to scan in using official NZ COVID Tracer app. This scanning is used to assist the Ministry of Health with any contact tracing. Also, we will use your check-in access as well as bookable classes to trace when you have entered the club. We will know all members who have accessed a club or a bookable class between cleaning periods or on certain days and be able to trace should it be required by the Ministry of Health.
Do I have to scan COVID-19 QR codes?
On 22 August 2021 the Government announced that mandatory record keeping is being introduced for busy places and large gatherings to ensure the Government can contact trace quickly. Places where records are already kept and people are already required to sign in, like gyms and some workplaces, won’t need to adjust what they are already doing. We recommend you continue to scan into the gym and studios using the COVID-19 Tracer App, as well as access the gym by swiping your barcode.
Why are there COVID-19 QR codes outside the studios as well as in gym entrances?
Last year we introduced QR codes for each of our studios to help with contact tracing should it be required by the Ministry of Health. Like the entry QR codes at reception, the information gathered by the Ministry of Health is used to make contact and advise any possible actions should there be a case of COVID-19. Les Mills does not have access to the information.
Les Mills At Home
On the back of our popular at home workouts during Lockdown, we’ve created a new, more permanent version of Les Mills at Home. The new Les Mills at Home features over 150 workouts, all available through the member portal, and all part of your Les Mills membership – at no extra cost to you.
There’s something for everyone. Group Fitness favourites like BODYPUMP®, BODYCOMBAT®, BODYATTACK®, GRIT® Cardio, Strength and Athletic, LES MILLS CORE® and BODYBALANCE – in 15, 30, 45 and 55-minute durations. There are also online exclusives like LES MILLS WELNESS® (including meditation and breath work sessions) and Yoga. You'll also find our CYCLE programmes too, like RPM®, THE TRIP® and SPRINT® as well as the dance/cardio favourite SH'BAM®.
Les Mills at Home is included in all Les Mills memberships. If you’re interested in joining Les Mills, find out more here.
Les Mills at Home is refreshed every three months, as we replace some older workouts with new ones.
Not yet, Les Mills at Home can’t be accessed through the app just yet, however you can use it on your phone by logging in using your mobile browser.
No, Les Mills at Home is just for streaming.
Les Mills at Home is part of a Les Mills membership so when your membership ends, so does your access to Les Mills at Home. However, if you’re looking to still get your Les Mills fix, then our premium digital offering of Les Mills on Demand is the one for you.
LES MILLS+ is a separate online platform with unlimited access to over 1,000 workouts. LES MILLS+ is where you’ll find the latest release Les Mills workouts, fitness challenges, and more! Les Mills at Home is a smaller selection of workouts from older releases from the past few years and it uses royalty free music.
This doesn’t change anything when it comes to your current LES MILLS+ subscription. Keep using it and carry on with your subscription if you still want access to 1,000+ workouts!
You can access Les Mills at Home through the member portal on your mobile phone, tablet, laptop or desktop computer. You can also access Les Mills at Home via your Smart TV by logging in to www.lesmills.co.nz using your TV’s browser. You can also cast Les Mills at Home to your Apple TV from your iOS device.
Click here and enter your Member ID and date of birth. Then you'll receive an email asking you to set your password.
Yes, just head to www.lesmills.co.nz on your mobile browser, log in, then select ‘At Home’ from the dropdown menu.
Unfortunately not, but we’re looking into how we can make this happen.
Les Mills at Home uses Vimeo.
If you’re having trouble logging in, or with anything to do with Les Mills at Home, please fill out this form.
Casual Day Passes are available for purchase at Reception. They are $30 for a single entry or you can purchase a 10 visit concession card for $250.
Great idea. Clubs offer a range of gift options for you to give and can discuss with you exactly how you'd like to manage the process.
If you have purchased a multi club membership alll you need to do is present your Les Mills membership key tag or card at reception of the club you're visiting and they'll welcome you in.
What's important is that you feel comfortable in your workout environment. For that reason we give you a choice in a number of our clubs. You can exercise in our main mixed gym areas or workout in a Women's Only area designed by women for women.
We have Women's Only gyms in:
Simply walk in the door with them. As a member you have unlimited privileges to bring different guests along for up to two complimentary work-outs at your home club. All we ask is that they sign a waiver form when they arrive and that they workout with you. What better way for them to experience the club!
Around the country we have a range of different membership options. The price depends on how long you'd like to commit to and which club you'd like to belong to. Our Joining Fee is normally $29. Check out our club pages to see what options and prices are available.
Now. You can start right away. Purchase your membership online now or pick up the phone and dial 0800 LES MILLS, or simply run, walk or jog to the Les Mills club nearest you and we'll get you started.
Your Membership Consultant will show you around the gym before your first visit so you’re familiar with the layout and will know where to find everything.
You can also invest in a Personal Trainer who can help you motivate towards your goals – find out more here.
Easy. Depending on the type of membership you have, you may have the option of Pausing your membership for a while. For instance, if you joined after 1 July 2020 on a standard membership that has a minimum term of 12 months or more, you can Pause for up to 5 weeks in a membership year. Check your membership agreement to see what Pause benefit you might have and the conditions that apply to it.
See the steps below for how to place your membership on Pause using the Member Portal. Something to note: when you Pause it does not reduce your Minimum Period, which is extended by your Pause period.
Log into your Les Mills NZ account via the Member Portal at and place your membership on pause.
1. Login using your Les Mills ID
2. Select ‘My Account’
3. Select ‘Pause Options’
For further assistance please contact the Member Services Team - [email protected]
All the best that Les Mills has to offer; unlimited access to your club, plus our fitness classes are all available free of charge and are included in your weekly membership. Les Mills RPM®, SPRINT® and THE TRIP® classes are now free forever! If you purchase a Multi Club membership, you will also have access to all our other gyms across New Zealand.
Les Mills clubs are located throughout New Zealand's metropolitan cities. Check out our club pages here to find the one nearest to you and how to get there.
It is true! Les Mills On Demand will be called Les Mills + from October 4, 2021. Your login information and app remains the same, you don’t need to do a thing.
When COVID sparked a massive digital fitness boom LES MILLS On Demand was well primed to leverage it. It grew exponentially, all around the world, and things have been thriving.
Les Mills + is much more than just workouts ‘on demand’. They are the industry’s only omnichannel fitness experience. We deliver world-leading content; powered by science to maximize results, crafted to incredible music, and presented by some of the world’s leading instructors. Now more than ever, we need a platform that can match up to this.
This is not just a name change – it is so much more. Les Mills + subscribers are set to get more personalisation, more tracking, more motivation, more rewards, and more results. And there’s even more in the pipeline.
Yes, you do! If you want the complete Les Mills + experience, you can sign up as an existing Les Mills gym member, and get 20% off.
No. Recurring payments for existing subscribers will remain the same for as long as you remain subscribed. You can check your billing details any time on your account page.
Yes! Existing login details will work across both LES MILLS On Demand and LES MILLS+, for both the app and web platforms.
Head here to learn more and sign up.
Click here to read through the Les Mills + FAQ.
We have now included Les Mills at Home as part of your gym membership. This is a selected range of Les Mills workouts you can do at home. LES MILLS+ is our premium online offering, with over 1,000 workouts including the latest releases and music.
Out of fairness to all our members, the new plan prices apply to those new to LES MILLS+ and those re-subscribing to LES MILLS+. Former members who want to resubscribe can return on the monthly offer available at the time of resubscribing. Historic prices are not available again.
No. Recurring payments for all existing subscribers will remain the same for as long as you remain a subscriber. You can check your billing details any time on your LES MILLS+ Account page.
AKC Roof Works FAQ
The glazing and gutters of our ‘sawtooth’ roof are being replaced to stop the leaks that occur when deluges of rain hit Auckland. As well as addressing the weathertightness issue, the new refurbished roof will allow more natural light into the building as part of our ongoing refurbishment programme.
Construction on the project will start late May and is expected to be completed by September, all going well and subject to weather of course.
The materials will be a mix of locally manufactured aluminium joinery and gutters, and polycarbonate panels.
All of the work will be taking place outside of the building. What you will notice inside the Club is safety netting, debris netting, and plastic sheeting installed under each of the trusses. We will also be erecting tenting over each of the sawtooth window bays, as well as diverting the existing gutters during these works.
No, but we will be shifting around some equipment for a short period while we install the internal safety netting. Other than that, we don’t expect any disruption to the gym floor and you’ll be able to use equipment as per usual. However, if any structural repairs are found to be necessary once work has commenced we may erect a partial protective internal hoarding if required.
Yes, Health & Safety is our #1 consideration, so we have precautions in place to ensure that you can still work out safely on the gym floor below.
Not in the club, but you may notice in Les Mills Lane (from the Wellesley St Carpark) that there will be some scaffolding on the side to assist with the works. They won’t impede any access.