We realise it's not always possible to make a class you've booked in advance, however we do ask that you cancel your booking prior to its scheduled start time if you're unable to attend. This way other members can book into the class and secure their space.
The penalties apply for live CYCLE classes as well as other bookable classes with restricted numbers like Runner's High and Auckland City's CEREMONY and CONQUER.
What is a live CYCLE class?
A live CYCLE class, is a CYCLE class with a Group Fitness Instructor. Bookings are not required for Virtual CYCLE classes and therefore no-show penaltys do not apply.
What is the penalty?
2 x no-shows to any booked class within a 14 day period will result in you being blocked from booking classes for 14 days. Any future bookings you have for bookable classes will also be cancelled.
What is a no-show?
A no-show is defined as not showing up for a booked class at least 5 minutes before the start time.
How do I cancel my class in the app?
- Select the class you’d like to cancel by tapping the white circle to the left of the class description. Once selected, a trash can icon will appear at the bottom-right-corner of the screen, click on that and a pop-up will ask whether you want to cancel or keep the booking. When you click ‘cancel booking’ the class should then be removed from your schedule.
- The other way is to click anywhere on the class in your schedule, you’ll be taken to see further details about the class and there’s a ‘cancel class’ button you can select. A pop-up will appear and ask whether you want to cancel or keep the booking. When you click ‘cancel booking’ the class should then be removed from your schedule.
Can I still attend while I'm blocked?
Although you are blocked from booking into classes for 14 days, you are still able to put your name down on the waitlist at reception from 30 minutes prior to the class start time. Any free spaces 5 minutes before the class starts will be allocated to those on the waitlist. You must be at reception in order to be allocated a tag.
Can I pay a penalty fee instead?
Yes, you can opt to pay a penalty fee of $10 at reception which will release any restrictions on your bookings.