COVID-19 Update

Auckland clubs remain at Level 2 until further notice. All other clubs now operating at Level 1. Find out more here.

Level 2 - Your Safety

  1. What processes have you put in place for Level 2?

    We have in place additional processes and protocols to ensure your safety. Class limits, room limits, physical distancing, the closure of some facilities, class timetable spacing, additional sanitisation stations, equipment cleaning, mandatory towels, bringing own equipment (such as yoga mats and boxing gloves), and sign-in protocols are all in place on top of our enhanced deep cleaning regime.

  2. WHAT SAFETY PROTOCOLS AND GUIDELINES IS LES MILLS FOLLOWING?

    It is mandatory for our Auckland clubs to close. For the rest of New Zealand at Level 2, we are following ExerciseNZ’s guidelines on best practice for keeping members safe at all times, which have been developed with both Sport New Zealand and Worksafe using the Ministry of Health’s protocols.

  3. WHAT IS LES MILLS DOING TO KEEP ME SAFE AT LEVEL 2?

    Everything we can. We have put / are putting in place extensive processes and protocols to ensure your safety and are following the guidelines set by ExerciseNZ, Sport New Zealand and Worksafe:

     

    • Class limits of 100 people
    • Physical distancing of 2m
    • At least 15 minmutes between each class
    • Additional sanitisation stations
    • Further equipment cleaning
    • Enhanced deep cleaning regime
    • Perspex separators at Reception
    • Water drinking stations will be off
    • Saunas will be closed
    • Wall-mounted and free-standing fans will be off
    • Access management to the club
    • Mandatory towels
    • Bringing own equipment
    • COVID-19 Conditions of Entry to the gym
    • COVID-19 area-specific signage
    • And some of our staff will be wearing masks
  4. AT LEVEL 2 WHAT HYGIENE ETIQUETTE DOES EVERYONE HAVE TO FOLLOW?

    We ask that every member takes responsibility for their personal hygiene and also respects the space of others. That means washing / sanitising hands, covering coughs and sneezes, keeping 2m from the nearest person, bringing your own towel and using it, and bringing your own filled drink bottle / yoga mat / boxing gloves, and not sharing or touching anything that you don’t have to.

  5. AT LEVEL 2 DO I NEED TO WEAR A MASK?

    At Level 2 the Government recommends ‘wear a face covering if you can’.

  6. ARE YOU DOING ANY EXTRA CLEANING AT LEVEL 2?

    Yes, you will see more cleaning taking place during the day and at night we will continue doing our enhanced deep cleans throughout the club. We are also conducting anti-viral fogging and ask that you wipe down equipment before and after use to help us keep equipment clean.

  7. HOW WILL YOU DO CONTACT TRACING AT LEVEL 2?

    All clubs have a COVID-19 QR code displayed at entry for you to update your digital diary using the COVID-19 App. Also, we will use your check-in access (smartphone barcode, membership card, key pad entry) as well as bookable classes to trace when you have entered the club. We will know all members who have accessed a club or a bookable class between cleaning periods or on certain days, and be able to trace should it be required by the Ministry of Health.

  8. ARE SANITISING STATIONS AVAILABLE?

    Yes, these are throughout the club and at Reception. The Ministry of Health also recommends you wash your hands with soap and water often (for at least 20 seconds).

  9. WHAT ABOUT PHYSICAL DISTANCING?

    At Level 2, we will be following the 2m distance rule in our clubs. When it comes to studios for instance, that means you’ll have 4m2 to yourself.

  10. WHAT ABOUT GATHERING LIMITS AT LEVEL 2?

    The indoor gathering limit of 100 applies to each studio space. This limit does not apply to spaces like our gym floor where individuals come and go on their own, nor does it apply to the club as a whole.

  11. I thought there was a limit of 10 people in gatherings?

    There is – but it applies in different situations. The limit of no more than 10 in a gathering applies to social settings (e.g. weddings), uncontrolled outdoor environments, as well as group bookings for items such as restaurant. The social gathering limit does not apply to gyms in the vast majority of cases, as it is a controlled indoor environment, with full contact tracing, and appropriate physical distancing.

  12. WHAT ABOUT YOUR STAFF?

    Our staff have undergone training and will be abiding by all physical distancing, room limitation and other Level 2 restrictions. You will notice that some of our staff will be wearing masks and at Reception and we will have Perspex barriers in place to protect your health and theirs. Please be kind to our team as we all (re-)adapt to this way of working, and working out.

  13. HOW WILL YOU LET PEOPLE KNOW ABOUT THE LEVEL 2 RESTRICTIONS?

    Even before you enter the club you will see COVID-19 signage. Physical distance spacing will be marked out in all studios and there will be floor stickers, floor strip markings, banners, digi-screens and poster reminders throughout the club. Sanitisation stations will also be marked.

  14. I’VE RECOVERED FROM COVID-19 – CAN I CAME BACK TO THE GYM?

    If you have been off sick we will require medical clearance for you. You can then return to the gym as long as you follow all COVID-19 processes and protocols including personal hygiene expectations.