COVID-19 Update: From 6pm 23 June, Wellington will be at Alert Level 2. Click here to read our COVID-19 FAQ

covid-19

Here's where you'll find the latest information around COVID-19 and what it means for our clubs.

Updated: 23 June 2021

COVID-19 FAQ

What is the current COVID-19 Alert Level?

The Wellington region will be at Alert Level 2 from 6pm on Wednesday 23 June until 11:59pm on Sunday 27 June. 

 

The rest of New Zealand remains at Alert Level 1. 

Where do I get the latest info about COVID-19?

www.covid19.govt.nz is the first place you should go for official information. Here you’ll find detail on Alert Levels, the latest Government updates, info on the disease itself, how to protect yourself, information for communities and other resources. 

What happens if I’ve been to a location of Interest?

www.covid19.govt.nz is where you should go to find out what to do if you have been to a location of interest. There you will find a link to the official Ministry of Health site and directions on what to do. 

What do I do if I think I’m getting sick?

Firstly, if you feel ill at any stage you should stay away from the gym and self-isolate. Follow the health advice at www.covid19.govt.nz and ring the National Telehealth service on 0800 358 5453. 

What is happening with the clubs?

Wellington: From 6pm on Wednesday 23 June, Les Mills Taranaki Street, Lambton Quay and Hutt City will be operating under COVID-19 Level 2 conditions and protocols. They will be open during usual hours.  

Rest of New Zealand: Our Auckland, Hamilton, Christchurch and Dunedin clubs are operating as per usual. 

Level 2 - Your Safety

What processes have you put in place for Level 2?

We have in place additional processes and protocols to ensure your safety. Class limits, room limits, physical distancing, the closure of some facilities, class timetable spacing, sanitisation stations, equipment cleaning, mandatory towels, bringing own equipment (such as yoga mats and boxing gloves), and sign-in protocols are all in place on top of our enhanced deep cleaning regime.  

What safety protocols and guidelines is Les Mills following?

We are following ExerciseNZ’s guidelines on best practice for keeping members safe at all times, which have been developed with both Sport New Zealand and Worksafe using the Ministry of Health’s protocols. 

What is Les Mills doing to keep me safe at Level 2?

Everything we can. We have put in place extensive processes and protocols to ensure your safety: 

  • Class limits of up to 100 people 
  • Physical distancing of 2m 
  • At least 15 minutes between each class 
  • Sanitisation stations 
  • Further equipment cleaning 
  • Deep cleaning regime 
  • Perspex separators at Reception 
  • Water drinking stations will be off 
  • Saunas will be closed 
  • Wall-mounted and free-standing fans will be off 
  • Mandatory towels 
  • Bringing own equipment 
  • COVID-19 Conditions of Entry to the gym 
  • COVID-19 area-specific signage 
  • And some of our staff will be wearing masks 
At Level 2 what hygiene etiquette does everyone have to follow?

We ask that every member takes responsibility for their personal hygiene and also respects the space of others. That means washing / sanitising hands, covering coughs and sneezes, keeping 2m from the nearest person, bringing your own towel and using it, and bringing your own filled drink bottle / yoga mat / boxing gloves, and not sharing or touching anything that you don’t have to. 

At Level 2 do I need to wear a mask?

At Level 2 the Government recommends ‘wear a face covering if you can’. 

Are you doing any extra cleaning at Level 2?

Yes, you will see more cleaning taking place during the day and at night we will continue doing our enhanced deep cleans throughout the club. We will also continue anti-viral fogging and ask that you wipe down equipment before and after use to help us keep equipment clean. 

Are there sanitising stations available?

Yes, these are throughout the club and at Reception. The Ministry of Health also recommends you wash your hands with soap and water often for at least 20 seconds. 

What about physical distancing?

At Level 2, we will be following the 2m distance rule in our clubs. When it comes to studios for instance, that means you’ll have 4m2 to yourself. This means that in cycle studios there will be reduced spaces available for classes.   

**Please note that due to the short notice given by the Government of the change to Level 2, we have had to cancel cycle bookings that were previously in place from 6pm 23 June – 11:59pm 27 June, due to physical distancing requirements. The classes will still go ahead with limited capacity. Please check and rebook on the app.** 

What about gathering limits at Level 2?

The indoor gathering limit of 100 applies to each studio space. This limit does not apply to spaces like our gym floor where individuals come and go on their own, nor does it apply to the club as a whole. If people can safely maintain 1 metre physical distance, there is no limit on how many people may safely be inside. Please see here for more detail. 

What about your staff?

Our staff have undergone training and will be abiding by all physical distancing, room limitation and other Level 2 restrictions. You will notice that some of our staff will be wearing masks and at Reception and we will have Perspex barriers in place to protect your health and theirs. Please be kind to our team as we all (re-)adapt to this way of working and working out. 

How will you let people know about the Level 2 restrictions?

Even before you enter the club you will see COVID-19 signage. Physical distance spacing will be marked out in all studios and there will be floor markings, banners, digi-screens and poster reminders throughout the club. Sanitisation stations will also be marked. 

I’ve recovered from COVID-19 – can I came back to the gym?

If you have been off sick we will require medical clearance for you. You can then return to the gym as long as you follow all COVID-19 processes and protocols including personal hygiene expectations. 

Level 2 - Classes and Gym Floor

Are there class number limits at Level 2?

Yes. At Level 2 there are both physical distancing limits and gathering limits. The Government’s indoor limit for a gathering is 100 people and this includes staff. This may mean that you aren’t able to get into a class that you would have been able to at Level 1. Due to the Level 2 restrictions it will pay to book any bookable classes as early as you can, and to come early to non-bookable classes to secure your spot. The bright side is that it’s also the ideal time to try something new that you haven’t given a go before – like one of our less busy Virtual classes. 

Are there Gym Floor limits?

Yes, but only due to physical distancing limits of 2m. The Gym Floor is not considered a ‘gathering’ so the same number restrictions do not apply as they do to a Group Fitness class for instance.  

Will I be able to get into the classes I want? 

With the Government restrictions in place for Level 2 you may not be able to get into every class you want to. It’ll be best to book / arrive early to secure a spot. It’s also the ideal time to try something new if you’re unable to do your usual workout. 

Do I need to book every class I go to? 

No, you will not need to book every class – only those that are usually bookable. To be sure which is which, please check on the Les Mills App. The best way to ensure you get a spot in your favourite non-bookable class is to come early as it’s a first-come, first-served basis. 

**Please note that due to the short notice given by the Government of the change to Level 2, we have had to cancel cycle bookings that were previously in place from 6pm 23 June – 11:59pm 27 June, due to physical distancing requirements. The classes will still go ahead with limited capacity. Please check and rebook on the app.** 

Will the timetables be the same?

For our timetables we’ve had to once again spread our classes out more, so we can manage the flow of people to and from studios and changing rooms, and give ourselves – and you – time to wipe down and clean equipment between classes. Please refer to the app or website for the latest timetable. 

Are you providing stretching mats, swiss balls and rollers?

Yes, these are still available – please clean them before and after use to keep everyone safe. 

Are you providing boxing gloves?

No. To minimise sharing of equipment we will not be providing boxing gloves. Please bring your own. 

Level 2 - Coming to the Gym

Do I need to do anything before coming to the club at Level 2?

Yes, please read these Conditions of Entry and four COVID-19 Health Questions below. After that, by accessing the club each time you will be accepting the Conditions of Entry. 

What are the Conditions of Entry and COVID-19 Health Questions I need to answer to come back to the gym?

The Conditions of Entry are: 

  • Stay home if unwell 
  • Wash or sanitise hands before entering the club and when moving through different areas 
  • Scan your membership barcode (app or card) every time you enter club 
  • Bring and use a sweat towel every time you work out 
  • Wipe down equipment before and after use 
  • Keep your distance from others in the club.  

COVID-19 Health Questions: 

  • You do not have any symptoms associated with COVID-19 (e.g. fever, cough, sore throat, shortness of breath, sneezing/runny nose or loss of sense of smell) 
  • You do not have COVID-19 nor are you awaiting the results from being tested for COVID-19 
  • You have not been in contact with any known or suspected cases of COVID-19 in the past 14 days 
  • You have not returned, or been in contact with anyone else who has returned, from overseas in the past 14 days 
     

When you scan your app or membership card coming into the club you’ll be confirming your agreement to these Conditions of Entry and COVID-19 Health Questions. You’ll also be confirming that you will abide by all Health & Safety procedures and protocols. 

When is the best time to come to the gym?

Everyone has different times they can make it in, but you might like to consider coming when it’s less busy. Checkout this nifty little graph of average attendance of every club by every day by every hour, to figure out when works best for you. 

What should I expect at Level 2?

Chances are, you might have to queue to enter the club. Not too long hopefully and we’ll keep things moving as quickly and as safely as possible, but we will need to maintain physical distancing and entrance protocols.  

What will I need to bring to the gym?

Please bring a filled water bottle and your towel to use during your workout. 

What about Changing Rooms?

Here’s the thing – Changing Rooms will be open, but the less you can use them at Level 2 the better. If you can come dressed in your gear all ready to workout it’ll mean that you’ll get in and out of the club quicker, have less interaction with others, and won’t have to worry about limits in the changing rooms due to physical distancing. Showers at home after your workouts get the big tick! Vanity benches will have limited people at them due to physical distancing, but washing hands is OK as long as you’re physically distant from the next person. Please note that the saunas and drinking fountains will not be available to use. Please respect the space of your fellow gym-goers and be kind. 

Do I still need to bring a towel?

Yes. No towel = no workout. This will be strictly policed, and you will be asked to leave if you have not brought your towel with you to use during your workout. 

At Level 2, why aren’t the drinking fountains and saunas and fans available?

With COVID-19 known to sit on surfaces and transfer through the air, we are following Exercise NZ and Ministry of Health guidelines and being extra cautious with precautionary steps to minimise its potential spread. 

At Level 2, can I still bring friends as a Member Privilege?

At Level 2 we’re limited by both class numbers and physical distancing restrictions in the club. That means that we can’t guarantee that your friend can work out with you. Do ask though - and if we can’t let them in due to capacity we’ll make sure we set them up for a free trial when we’re back down to Level 1. Please note that any guests will still need to sign our contact tracing register and agree to our Conditions of Entry and answer the four COVID-19 Health questions.   

Trials during Level 2

I’m not a member – can I start a free trial during Level 2?

At Level 2 we’re limited by both class numbers and physical distancing restrictions in the club. That means that we can’t guarantee that you can start your trial straight away. Do ask though - and if we can’t let you in due to capacity, we’ll make sure we set you up for a free trial when we’re back down to Level 1. Please note that any guests will still need to sign our contact tracing register and agree to our Conditions of Entry and answer the four COVID-19 Health questions. 

Level 1 - Your Safety

What safety protocols and guidelines is Les Mills following?

We are following ExerciseNZ’s guidelines on best practice for keeping members safe at all times, which have been developed with both Sport New Zealand and Worksafe using the Ministry of Health’s protocols. 

At Alert Level 1 what hygiene etiquette does everyone have to follow?

Level 1 is good news but it doesn’t mean we give up responsibility for personal hygiene. We all still have to wash / sanitise our hands, cover coughs and sneezes, and bring your own towel and use it when working out.  

Are sanitising stations still available at Level 1?

Absolutely, these are throughout the club and at Reception. The Ministry of Health also recommends you wash your hands with soap and water often (for at least 20 seconds). 

Do I need to wear a mask?

Masks are not mandatory but you can wear one if you’d like to. 

Will you continue doing the extra cleaning?

Yes, you’ll still see cleaning taking place during the day and at night we’ll continue with our deep cleans throughout the club. We will also ask that you wipe down equipment before and after use to help us keep equipment clean. 

I’ve recovered from COVID-19 – can I came back to the gym?

If you’ve been off sick we will require medical clearance for you. You can then return to the gym as long as you follow all COVID-19 processes and protocols including personal hygiene expectations. 

Level 1 - Classes and Gym Floor

Are there class number limits at Alert Level 1?

No, there are no class number limits at Alert Level 1, but let’s give each other some personal space and not crowd fellow members and staff. 

Are there any limits on the Gym Floor at Alert Level 1?

No, physical distancing limits no longer apply at Alert Level 1, but let’s give each other some  s p a c e.  

Are the water fountains back on at Alert Level 1? 

Yes, they are and feel free to bring a full drink bottle anyway. 

Are the saunas back on at Alert Level 1? 

Yes, they are. Please follow etiquette when using the sauna and be aware of your fellow members’ personal space. 

Are you providing stretching mats, swiss balls and rollers at Alert Level 1? 

Yes, these are still available – please clean them before and after use to keep everyone safe. 

Will you be providing boxing gloves?

No. To minimise sharing of equipment we will not be providing boxing gloves. Please bring your own. 

Level 1 - Coming to the gym

Do I need to do anything before coming to the Club at Level 1?

Yes, you need to read these Conditions of Entry and four COVID-19 Health Questions below. After that, by accessing the club each time you will be accepting the Conditions of Entry. 

What are the Conditions of Entry and COVID-19 Health Questions I need to answer to come back to the gym? 

The Conditions of Entry are: 

  • Stay home if unwell 
  • Wash or sanitise hands before entering the club and when moving through different areas 
  • Scan your membership barcode (app or card) every time you enter club 
  • Bring and use a sweat towel every time you work out 
  • Wipe down equipment before and after use 
  • Keep your distance from others in the club.  

COVID-19 Health Questions: 

  • You do not have any symptoms associated with COVID-19 (e.g. fever, cough, sore throat, shortness of breath, sneezing/runny nose or loss of sense of smell) 
  • You do not have COVID-19 nor are you awaiting the results from being tested for COVID-19 
  • You have not been in contact with any known or suspected cases of COVID-19 in the past 14 days 
  • You have not returned, or been in contact with anyone else who has returned, from overseas in the past 14 days 
     

When you scan your app or membership card coming into the club you’ll be confirming your agreement to these Conditions of Entry and COVID-19 Health Questions. You’ll also be confirming that you will abide by all Health & Safety procedures and protocols. 

When is the best time to come to the gym?

Everyone has different times they can make it in, but you might like to consider coming when it’s less busy. Checkout this    nifty little graph of average attendance of every club by every day by every hour, to figure out when works best for you. 

Do I still need to bring a towel?

Yes. No towel = no workout. This will be strictly policed and you will be asked to leave if you have not brought your towel with you to use during your workout. 

Contact Tracing

How will you do contract tracing if required?

All clubs have a COVID-19 QR code displayed at entry for you to update your digital diary using the official NZ COVID Tracer app. Please scan the COVID-19 QR codes at the club entrance and outside the studios you use, as well as swiping in with your membership barcode. Also, we will use your check-in access as well as bookable classes to trace when you have entered the club. We will know all members who have accessed a club or a bookable class between cleaning periods or on certain days, and be able to trace should it be required by the Ministry of Health. 

Why are there new COVID-19 QR code posters outside the studios?

As part of an industry-wide initiative we have introduced QR codes for each of our studios to help with contact tracing should it be required by the Ministry of Health. 

Like the entry QR codes at reception, the information gathered by the Ministry of Health is used to make contact and advise any possible actions should there be a case of COVID-19. Les Mills does not have access to the information. 

Why aren't there COVID-19 QR code posters in the changing rooms or the gym floor?

ExerciseNZ has advised that, due to the relatively limited time spent in these areas and the continual movement of members, QR codes are not required for these spaces. 

Auckland - Your Membership

What is happening with my membership?

Your membership will automatically be put on Special COVID-19 Pause when Auckland goes into Alert Level 3. You will not be not charged any fees for the time we are closed. When the gym reopens your membership automatically restarts.  

What happens to my billing when the clubs reopen again?

When the club reopens your membership will automatically restart unless you were on a general Pause before we had the Level 3 closure. Your first membership payment will be on your usual payment cycle (e.g. 1st of the month) but the amount may be different – please see below.  

How much will my first membership payment be after re-opening?

Your first payment will occur on your usual payment cycle - but the amount may differ. This is how your first payment back will calculated:

  1. The first thing we will do is credit you for the period spent in Level 3 closure that you had previously paid for (“credit”)
  2. Then, we’ll apply an amount to cover the period from re-opening through to your usual payment cycle e.g. 1st of March  (“part payment”)
  3. Then your regular payment amount in advance, as per usual (“regular fee”)
  4. A quick way to figure it out is: Your Regular Fee plus Part Payment less Credit (3 + 2 - 1).

After your first membership payment you will be back to normal payments.

I had paid for time in advance before the club closed. Will that time 'carry over'?

Yes, that is exactly how it will work. For example, let’s say you pay monthly and had paid 5 days before lock-down. The remaining ‘month period’ will be credited to your membership when you restart. 

I was on pause before everyone went on the COVID-19 Pause (again). Will I still be on Pause?

Yes, you will remain on your general Pause as per previously arranged prior to lockdown. Your Pause will continue for the total period you Paused for – excluding the Special COVID-19 Pause period.

How has the special COVID-19 Pause affected my membership?

The Special COVID-19 Pause has not affected your general Pause entitlements. Also, if you are within your Minimum Period on your membership agreement, the end date of your Minimum Period has not been extended by the special COVID-19 Pause period i.e. your Minimum Period end-date stays the same as it was on 27 February 2021. 

Rest of New Zealand - Your Membership

What's happening with my Membership and Payments?

If you are a Hamilton, Wellington, Christchurch or Dunedin member your membership and your payments will continue as per usual. Keep on coming!

COVID-19 VACCINATIONS

Where can I find out about New Zealand’s COVID-19 Vaccination programme?

When it comes to general information, the best place to start is the Government’s official COViD-19 website here

Does Les Mills require its workers to be vaccinated?

No, Les Mills is not a business that requires mandatory vaccinations under the Public Health Response (Vaccinations) Order 2021.

Do Les Mills workers need to declare if they are vaccinated or not?

No, the choice for vaccination is an individual one and we respect the privacy of those who are in our workforce.