covid-19

Here's where you'll find the latest information around COVID-19 and what it means for our clubs.

Updated: 12 March 2021

COVID-19 FAQ

What do I do if I think I'm getting sick?

Firstly, if you feel ill at any stage you should stay away from the gym and self-isolate. Follow the health advice at www.covid19.govt.nz and ring the National Telehealth service on 0800 358 5453.

What is the current COVID-19 Alert Level?

As of 12pm 12 March, all of New Zealand is at Alert Level 1.

What's the impact on Les Mills clubs?

All of our clubs are open and operating as per normal with no restrictions.

Where do I get the latest information about COVID-19?

www.covid19.govt.nz is the first place you should go for official information. Here you’ll find detail on Alert Levels, the latest Government updates, info on the disease itself, how to protect yourself, information for communities and other resources.

Level 1 - Your Safety

Are sanitising stations still available at Level 1?

Absolutely, these are throughout the club and at Reception. The Ministry of Health also recommends you wash your hands with soap and water often (for at least 20 seconds). 

At Alert Level 1, what hygiene etiquette does everyone have to follow?

Level 1 is good news but it doesn’t mean we give up responsibility for personal hygiene. We all still have to wash / sanitise our hands, cover coughs and sneezes, and bring your own towel and use it when working out.  

Do I need to wear a mask?

Masks are not mandatory but you can wear one if you’d like to.

I've recovered from COVID-19 - can I come back to the gym?

If you’ve been off sick we will require medical clearance for you. You can then return to the gym as long as you follow all COVID-19 processes and protocols including personal hygiene expectations.

What safety protocols and guidelines is Les Mills following?

We are following ExerciseNZ’s guidelines on best practice for keeping members safe at all times, which have been developed with both Sport New Zealand and Worksafe using the Ministry of Health’s protocols. 

Will you continue doing the extra cleaning?

Yes, you’ll still see cleaning taking place during the day and at night we’ll continue with our deep cleans throughout the club. We will also ask that you wipe down equipment before and after use to help us keep equipment clean. 

Level 1 - Classes and Gym Floor

Are the saunas back on at Alert Level 1?

Yes, they are. Please follow etiquette when using the sauna and be aware of your fellow members’ personal space. 

Are the water fountains back on at Alert Level 1?

Yes, they are and feel free to bring a full drink bottle anyway. 

Are there any limits on the gym floor at Alert Level 1?

No, physical distancing limits no longer apply at Alert Level 1, but let’s give each other some  s p a c e.

Are there class number limits at Alert Level 1?

No, there are no class number limits at Alert Level 1, but let’s give each other some personal space and not crowd fellow members and staff. 

Are you providing stretching mats, swiss balls and rollers at Alert Level 1?

Yes, these are still available – please clean them before and after use to keep everyone safe. 

Will there be changes to the timetable at Alert Level 1?

Yes, when we get to Alert Level 1 there may be some slight changes to the class timetable; please check the latest on the Les Mills app or lesmills.co.nz  

Will you be providing boxing gloves?

No. To minimise sharing of equipment we will not be providing boxing gloves. Please bring your own. 

Level 1 - Coming to the gym

Do I need to do anything before I come back?

Yes. Before you come back to the club you need to read these Conditions of Entry and four COVID-19 Health Questions below. After that, by accessing the club each time you will be accepting the Conditions of Entry. 

Do I still need to bring a towel?

Yes. No towel = no workout. This will be strictly policed and you will be asked to leave if you have not brought your towel with you to use during your workout.

What are the conditions of entry and COVID-19 health questions I need to answer to come back to the gym?

The Conditions of Entry are:

  • Stay home if unwell
  • Wash or sanitise hands before entering the club and when moving through different areas
  • Scan your membership barcode (app or card) every time you enter club
  • Bring and use a sweat towel every time you work out
  • Wipe down equipment before and after use
  • Keep your distance from others in the club.

COVID-19 Health Questions:

  1. You do not have any symptoms associated with COVID-19 (e.g. fever, cough, sore throat, shortness of breath, sneezing/runny nose or loss of sense of smell)
  2. You do not have COVID-19 nor are you awaiting the results from being tested for COVID-19
  3. You have not been in contact with any known or suspected cases of COVID-19 in the past 14 days
  4. You have not returned, or been in contact with anyone else who has returned, from overseas in the past 14 days

When you scan your app or membership card when coming into the club, you’ll be confirming your agreement to these Conditions of Entry and COVID-19 Health Questions. You’ll also be confirming that you will abide by all Health & Safety procedures and protocols.

When is the best time to come to the gym?

Everyone has different times they can make it in, but you might like to consider coming when it’s less busy. Check out this nifty little graph of average attendance of every club by every day by every hour, to figure out when works best for you.

Contact Tracing

How will you do contract tracing if required?

All clubs have a COVID-19 QR code displayed at entry for you to update your digital diary using the official NZ COVID Tracer app. Please scan the COVID-19 QR codes at the club entrance and outside the studios you use, as well as swiping in with your membership barcode. Also, we will use your check-in access as well as bookable classes to trace when you have entered the club. We will know all members who have accessed a club or a bookable class between cleaning periods or on certain days, and be able to trace should it be required by the Ministry of Health. 

Why are there new COVID-19 QR code posters outside the studios?

As part of an industry-wide initiative we have introduced QR codes for each of our studios to help with contact tracing should it be required by the Ministry of Health. 

Like the entry QR codes at reception, the information gathered by the Ministry of Health is used to make contact and advise any possible actions should there be a case of COVID-19. Les Mills does not have access to the information. 

Why aren't there COVID-19 QR code posters in the changing rooms or the gym floor?

ExerciseNZ has advised that, due to the relatively limited time spent in these areas and the continual movement of members, QR codes are not required for these spaces. 

Auckland - Your Membership

What is happening with my membership?

Your membership will automatically be put on Special COVID-19 Pause when Auckland goes into Alert Level 3. You will not be not charged any fees for the time we are closed. When the gym reopens your membership automatically restarts.  

What happens to my billing when the clubs reopen again?

When the club reopens your membership will automatically restart unless you were on a general Pause before we had the Level 3 closure. Your first membership payment will be on your usual payment cycle (e.g. 1st of the month) but the amount may be different – please see below.  

How much will my first membership payment be after re-opening?

Your first payment will occur on your usual payment cycle - but the amount may differ. This is how your first payment back will calculated:

  1. The first thing we will do is credit you for the period spent in Level 3 closure that you had previously paid for (“credit”)
  2. Then, we’ll apply an amount to cover the period from re-opening through to your usual payment cycle e.g. 1st of March  (“part payment”)
  3. Then your regular payment amount in advance, as per usual (“regular fee”)
  4. A quick way to figure it out is: Your Regular Fee plus Part Payment less Credit (3 + 2 - 1).

After your first membership payment you will be back to normal payments.

I had paid for time in advance before the club closed. Will that time 'carry over'?

Yes, that is exactly how it will work. For example, let’s say you pay monthly and had paid 5 days before lock-down. The remaining ‘month period’ will be credited to your membership when you restart. 

I was on pause before everyone went on the COVID-19 Pause (again). Will I still be on Pause?

Yes, you will remain on your general Pause as per previously arranged prior to lockdown. Your Pause will continue for the total period you Paused for – excluding the Special COVID-19 Pause period.

How has the special COVID-19 Pause affected my membership?

The Special COVID-19 Pause has not affected your general Pause entitlements. Also, if you are within your Minimum Period on your membership agreement, the end date of your Minimum Period has not been extended by the special COVID-19 Pause period i.e. your Minimum Period end-date stays the same as it was on 27 February 2021. 

Rest of New Zealand - Your Membership

What's happening with my Membership and Payments?

If you are a Hamilton, Wellington, Christchurch or Dunedin member your membership and your payments will continue as per usual. Keep on coming!