COVID-19 Update: For the latest updates on our clubs, click here.

covid-19

Here's where you'll find the latest information around COVID-19 and what it means for our clubs.

Updated: 13 September 2021

COVID-19 FAQ

What is the current COVID-19 Alert Level?

Auckland is at Alert Level 4 until 11:59pm Tuesday 21 September. The Government has made an ‘in principle’ decision that Auckland will then move to Alert Level 3. 
All regions outside of Auckland are at Alert Level 2 until 11:59pm Tuesday 21 September. 
The Alert Level settings will be reviewed by the Government on Monday 20 September.

What is happening with the clubs?

Auckland: All of our Auckland clubs are currently closed and will be re-opening when Auckland shifts to Alert Level 2.  
Hamilton, Wellington, Christchurch and Dunedin: Our clubs are open during usual hours and operating under the new COVID-19 Level 2 conditions and protocols.   

Where do I get the latest info about COVID-19?

www.covid19.govt.nz is the first place you should go for official information. Here you’ll find detail on Alert Levels, the latest Government updates, info on the disease itself, how to protect yourself, information for communities and other resources. 

What sort of people are at a higher level of risk?

The Ministry of Health says that if you have an underlying health condition and/or are over 70, you may be at greater risk of COVID-19 becoming a severe illness, if contracted. You can read more here. If you do choose to attend the gym please ensure you follow all Ministry of Health guidelines in addition to our club conditions of entry.  

What happens if I’ve been to a location of Interest?

Locations of interest are listed at www.health.govt.nz. There you’ll also find instructions on what to do if you have been to one of them. 

What do I do if I think I’m getting sick?

Firstly, if you feel ill at any stage you should stay away from the gym and self-isolate. Follow the health advice at www.covid19.govt.nz and ring the National Telehealth service on 0800 358 5453. 

Level 3 and Level 4 - Your Membership

What is happening with my membership?

When New Zealand went into Level 4 your membership was automatically put on Special COVID-19 Pause. We remain closed at Alert Level 3 and Alert Level 4. You will not be charged any fees for the time we are closed. When your club reopens at Alert Level 2 your membership will automatically restart.  

How will the Special COVID-19 Pause affect my membership?

The Special COVID-19 Pause won’t affect your general Pause entitlements. Also, if you are within your Minimum Period on your membership agreement, the end date of your Minimum Period will not be extended by the special COVID-19 Pause period i.e. your Minimum Period end-date stays the same as it was on 17 August 2021. 

I had paid for time in advance before the gym closed. Will that time ‘carry over’?

Yes, that’s exactly how it will work. For example, let’s say you pay monthly and had paid 5 days before lock-down. The remaining ‘month period’ will be credited to your membership when you restart. 

I’m part-way through some free time on a new membership. Will that time ‘carry over’?

Yes, the free time on your membership will pick up where it left off once the club reopens. We will be  pushing out the end date of your free time by the length of the closure. We’ll be calculating the amount of free time you still have, based on your entitlement as of the end of the day on Tuesday 17 August and will update your membership agreement in our system. 

I was on Pause before everyone went on the Special COVID-19 Pause. Will I still be on Pause?

Yes, you will remain on your general Pause as per previously arranged prior to lockdown. Your Pause will continue for the total period you Paused for – excluding the Special COVID-19 Pause period. 

I’m currently doing 10 Days for $10. What happens to that?

We’ve put your 10 Days for $10 on Pause and it will start again once the club reopens. We will be pushing out the end date by the length of the closure and calculating the number of days you still have, as of the end of the day on Tuesday 17 August. Once the club reopens the 10 days will continue on from where they left off. 

Level 2 - Your Membership

What happens to my billing when the club reopens?

When your club reopens your membership will automatically be restarted unless you were on a general Pause before we had the closure. Your first membership payment will be on your usual payment cycle (e.g. 1st of the month) but the amount may be different – please see below.  

How much will my first membership payment after re-opening be?

Your first payment will occur on your usual payment cycle - but the amount may differ. This is how your first payment back will calculated: 

  1. The first thing we will do is credit you for the period closed that you had previously paid for (“credit”)
  2. Then, we’ll apply an amount to cover the period from re-opening through to your usual payment cycle e.g. 1st of September (“part payment”) 
  3. Then your regular payment amount in advance, as per usual (“regular fee”) 

A quick way to figure it out is: Your Regular Fee plus Part Payment less Credit (3 + 2 - 1). After your first membership payment you will be back to normal payments.  

I’d like to put my membership on General Pause now - how can I do it?

If your club is now open at Level 2 and you still have a general Pause entitlement, you’ll be able go on Pause once the special COVID-19 Pause ends. From Wednesday 8 September you can log-in to the Member Portal and click 'My Account', then 'Pause Options' to put your membership onto general Pause. *Please note: if you try to do this before Wednesday you’ll get a “Membership is not Active” message – because you’re already on Pause. 

Level 2 - Coming to the Gym

Once my club re-opens at Level 2, do I need to do anything before coming to the gym?

Yes, please read these Conditions of Entry and four COVID-19 Health Questions below. After that, by accessing the club each time you will be accepting the Conditions of Entry. 

What are the Conditions of Entry and COVID-19 Health Questions I need to answer to come back to the gym?

The Conditions of Entry are: 

  • Stay home if unwell 
  • You must wear a mask at all times except when exercising 
  • Wash or sanitise hands before entering the club and when moving through different areas 
  • Scan your membership barcode (app or card) every time you enter club 
  • Bring and use a sweat towel every time you work out 
  • Wipe down equipment before and after use 
  • Keep your distance from others in the club.  

COVID-19 Health Questions: 

  1. You do not have any symptoms associated with COVID-19 (e.g. fever, cough, sore throat, shortness of breath, sneezing/runny nose or loss of sense of smell) 
  2. You do not have COVID-19 nor are you awaiting the results from being tested for COVID-19 
  3. You have not been in contact with any known or suspected cases of COVID-19 in the past 14 days 
  4. You have not returned, or been in contact with anyone else who has returned, from overseas in the past 14 days 

When you scan your app or membership card coming into the club you’ll be confirming your agreement to these Conditions of Entry and COVID-19 Health Questions. You’ll also be confirming that you will abide by all Health & Safety procedures and protocols. 

Please note, the Ministry of Health warns that if you have an underlying health condition and/or are over 70, you may be at greater risk of COVID-19 becoming a severe illness, if contracted. If you do choose to attend the gym please ensure you follow all Ministry of Health guidelines in addition to these club conditions of entry.  

Do I need to wear a mask in the gym at Level 2?

You must wear a mask at all times except when exercising, so when entering the facility, changing and walking between areas and rooms. This follows ExerciseNZ’s protocols based on the Government’s new COVID-19 Level 2 guidelines. 

Is it OK if I just use a bandana or scarf or a towel as a face covering?

Well, no. Masks and face coverings that are suitable are either reusable fabric masks or disposable non-medical masks. Here are the Ministry of Health guidelines

I have a ‘mask exemption’, do I still need to wear a mask when not exercising?

No, but you will need to present your Mask Exemption Card or letter from your doctor at Reception, prior to entering the gym. We know that some people have a disability or health condition where they may not be able to wear a face mask safely or comfortably. Mask Exemption Cards are issued by the Disabled Persons Assembly NZ (DPA). While at the club please carry your Mask Exemption Card with you in case you are questioned by concerned members or staff. 

What should I expect?

Chances are, you might have to queue to enter the club. Not too long hopefully and we’ll keep things moving as quickly and as safely as possible, but we will need to maintain physical distancing and entrance protocols.  

What will I need to bring to the gym?

Please wear a mask and bring a filled water bottle and your workout towel. 

What about Changing Rooms?

Here’s the thing – Changing Rooms will be open, but the less you can use them at Level 2 the better. If you can come dressed in your gear all ready to workout it’ll mean that you’ll get in and out of the club quicker, have less interaction with others, and won’t have to worry about limits in the changing rooms due to physical distancing. Showers at home after your workouts get the big tick! Vanity benches will have limited people at them due to physical distancing, but washing hands is OK as long as you’re physically distant from the next person. Please note that the saunas and drinking fountains will not be available to use. Please respect the space of your fellow gym-goers and be kind. 

Do I still need to bring a towel?

Yes. No towel = no workout. This will be strictly policed, and you will be asked to leave if you have not brought your towel with you to use during your workout. 

At Level 2, why aren’t the drinking fountains and saunas and fans available?

With COVID-19 known to sit on surfaces and transfer through the air, we are following Exercise NZ and Ministry of Health guidelines and being extra cautious with precautionary steps to minimise its potential spread. 

When is the best time to come to the gym?

Everyone has different times they can make it in, but you might like to consider coming when it’s less busy. Checkout this nifty little graph of average attendance of every club by every day by every hour, to figure out when works best for you. 

At Level 2, can I still bring friends as a Member Privilege?

At Level 2 we’re limited by both class numbers and physical distancing restrictions in the club. That means that we can’t guarantee that your friend can work out with you. Do ask though - and if we can’t let them in due to capacity we’ll make sure we set them up for a free trial when we’re back down to Level 1. Please note that any guests will still need to sign our contact tracing register and agree to our Conditions of Entry and answer the four COVID-19 Health questions.   

Level 2 - Your Safety

What processes will you have in place at Level 2?

We have in place additional processes and protocols to ensure your safety. Class limits, room limits, physical distancing, the closure of some facilities, class timetable spacing, sanitisation stations, equipment cleaning, mandatory towels, bringing own equipment (such as yoga mats and boxing gloves), and sign-in protocols are all in place on top of our enhanced deep cleaning regime.  

What safety protocols and guidelines does Les Mills follow at Level 2?

We are following ExerciseNZ’s guidelines on best practice for keeping members safe at all times, which have been developed with both Sport New Zealand and Worksafe using the Ministry of Health’s protocols. 

What will Les Mills do to keep me safe at Level 2?

Everything we can. We will put in place extensive processes and protocols to ensure your safety: 

  • Physical distancing of 2m 
  • At least 15 minutes between each class 
  • Sanitisation stations 
  • Further equipment cleaning 
  • Deep cleaning regime 
  • Perspex separators at Reception 
  • Water drinking stations will be off 
  • Saunas will be closed 
  • Wall-mounted and free-standing fans will be off 
  • Mandatory towels 
  • Bringing own equipment 
  • COVID-19 Conditions of Entry to the gym 
  • COVID-19 area-specific signage 
  • And some of our staff will be wearing masks 
Does the indoor limit of 50 people apply to gyms?

Hospitality venues have indoor limits of 50 people, however this does not apply to fitness facilities. The only restriction on gym numbers is the 2m physical distancing limit. 

What about physical distancing?

At Level 2, we will be following the 2m distance rule in our clubs. When it comes to studios for instance, that means you’ll have 4m2 to yourself. This means that in cycle studios there will be reduced spaces available for classes.   

What hygiene etiquette does everyone have to follow?

We ask that every member takes responsibility for their personal hygiene and also respects the space of others. That means wearing a mask at all times except when exercising, washing / sanitising hands, covering coughs and sneezes, keeping 2m from the nearest person, bringing your own towel and using it, and bringing your own filled drink bottle / yoga mat / boxing gloves, and not sharing or touching anything that you don’t have to. 

Will you be doing any extra cleaning at Level 2?

Yes, you will see more cleaning taking place during the day and at night we will continue doing our enhanced deep cleans throughout the club. We will also continue anti-viral fogging and ask that you wipe down equipment before and after use to help us keep equipment clean. 

Will there be sanitising stations available?

Yes, these are throughout the club and at Reception. The Ministry of Health also recommends you wash your hands with soap and water often for at least 20 seconds. 

What about your staff?

Our staff have undergone training and will be abiding by all physical distancing, room limitation and other Level 2 restrictions. You will notice our staff will be wearing masks and at Reception we will have Perspex barriers in place to protect your health and theirs. Please be kind to our team as we all (re-)adapt to this way of working and working out. 

How will you let people know about the Level 2 restrictions?

Even before you enter the club you will see COVID-19 signage. Physical distance spacing will be marked out in all studios and there will be floor markings, banners, digi-screens and poster reminders throughout the club. Sanitisation stations will also be marked. 

I’ve recovered from COVID-19 – can I came back to the gym?

If you have been diagnosed as having COVID-19 and have recovered, we will require medical clearance for you. You can then return to the gym as long as you follow all COVID-19 processes and protocols including personal hygiene expectations. 

Level 2 - Classes and Gym Floor

Are there class number limits at Level 2?

The only restriction on class numbers is the 2m physical distancing limit. This may mean that you aren’t able to get into a class that you would have been able to at Level 1. Due to the Level 2 restriction it will pay to book any bookable classes as early as you can, and to come early to non-bookable classes to secure your spot. The bright side is that it’s also the ideal time to try something new that you haven’t given a go before – like one of our less busy Virtual classes. 

Are there Gym Floor limits?

Yes, but only due to physical distancing limits of 2m. The Gym Floor is not considered a ‘gathering’ so the same number restrictions do not apply as they do to a Group Fitness class for instance.  

Will I need to book every class I go to? 

No, you will not need to book every class – only those that are usually bookable. To be sure which is which, please check on the Les Mills App. The best way to ensure you get a spot in your favourite non-bookable class is to come early as it’s a first-come, first-served basis. 

 

Will I be able to get into the classes I want? 

With the Government restrictions in place for Level 2 you may not be able to get into every class you want to. It’ll be best to book / arrive early to secure a spot. It’s also the ideal time to try something new if you’re unable to do your usual workout. 

Will the timetables be the same?

For our timetables we’ve had to once again spread our classes out more, so we can manage the flow of people to and from studios and changing rooms, and give ourselves – and you – time to wipe down and clean equipment between classes. Please refer to the app or website for the latest timetable. 

Are you providing stretching mats, swiss balls and rollers?

Yes, these are still available – please clean them before and after use to keep everyone safe. 

Are you providing boxing gloves?

No. To minimise sharing of equipment we will not be providing boxing gloves. Please bring your own. 

Level 2 - Trials

I’m not a member – can I start a free trial during Level 2?

At Level 2 we’re limited by both class numbers and physical distancing restrictions in the club. That means that we can’t guarantee that you can start your trial straight away. Do ask though - and if we can’t let you in due to capacity, we’ll make sure we set you up for a free trial when we’re back down to Level 1. Please note that any guests will still need to sign our contact tracing register and agree to our Conditions of Entry and answer the four COVID-19 Health questions. 

Les Mills at Home

What Les Mills workouts can I do at home?

Good news! We’ve brought back Les Mills at Home so now you can work out in your PJs (joking). We’ve got a range of your favourite workouts that you can do right now – just click here. If you’re after even more, then our premium LES MILLS On Demand is the one for you – 1 000+ Les Mills workouts at your fingertips – everything from strength, cardio, HIIT, core, flexibility and dance fitness. Click here for a free trial if you haven’t had one before.

Are your classes still free to air on TVNZ?

They are indeed! Every weekday at 10am on TVNZ Two you can get your Les Mills fix free-to-air, as well as on TVNZ On Demand. We’re got Les Mills CORE®, Les Mills BODYATTACK®, Les Mills BODYBALANCE®, Les Mills BODYCOMBAT® and Les Mills GRIT® Cardio. Check out https://www.tvnz.co.nz/shows/les-mills-ondemand - including Les Mills BORN TO MOVE that you can do with the kids during lockdown. 

I already subscribe to Les Mills on Demand – will that still work during lockdown?

Yes, your Les Mills on Demand subscription will carry on, separate to anything that happens in the physical clubs. 

Contact Tracing

How will you do contract tracing if required?

All clubs have COVID-19 QR codes displayed at entry and outside studios for members to scan in using official NZ COVID Tracer app. This scanning is used to assist the Ministry of Health with any contact tracing. Also, we will use your check-in access as well as bookable classes to trace when you have entered the club. We will know all members who have accessed a club or a bookable class between cleaning periods or on certain days and be able to trace should it be required by the Ministry of Health.  

Do I have to scan COVID-19 QR codes?

On 22 August 2021 the Government announced that mandatory record keeping is being introduced for busy places and large gatherings to ensure the Government can contact trace quickly. Places where records are already kept and people are already required to sign in, like gyms and some workplaces, won’t need to adjust what they are already doing. We recommend you continue to scan into the gym and studios using the COVID-19 Tracer App, as well as access the gym by swiping your barcode. 

Why are there COVID-19 QR codes outside the studios as well as in gym entrances? 

Last year we introduced QR codes for each of our studios to help with contact tracing should it be required by the Ministry of Health. Like the entry QR codes at reception, the information gathered by the Ministry of Health is used to make contact and advise any possible actions should there be a case of COVID-19. Les Mills does not have access to the information.  

COVID-19 VACCINATIONS

Where can I find out about New Zealand’s COVID-19 Vaccination programme?

The official New Zealand COVID-19 website here has all information you need about the vaccination programme. If you’re looking for how to book your vaccination, BookMyVaccine is the place to start. 

Does Les Mills require its members to be vaccinated?

No, but we do support the Government’s vaccination programme to protect yourself, your whānau, and your community. If you’re looking for how to book your vaccination, BookMyVaccine is the place to start. We follow the Government mandates and ExerciseNZ’s guidelines (which have been developed with both Sport New Zealand and Worksafe using the Ministry of Health’s protocols), neither of which require gym attendees to be vaccinated or declare if they are or not. 

Does Les Mills require its workers to be vaccinated?

No, while Les Mills supports the Government’s vaccination programme, we are not a business that requires mandatory vaccinations under the Public Health Response (Vaccinations) Order 2021.   

Do Les Mills workers need to declare if they are vaccinated or not?

No, while Les Mills supports the Government’s vaccination programme, the choice for vaccination is an individual one and we respect the privacy of those who are in our workforce. 

How is Les Mills supporting their workers if they want to get vaccinated?

Les Mills supports the Government’s campaign to encourage people to be vaccinated and, where appropriate, we provide flexibility for Les Mills workers to get vaccinated during their work day.