Here's where you'll find the latest information around COVID-19 and what it means for our clubs.
Updated: 13 April 2022
What is happening with the clubs?
From Thursday 14 April, New Zealand will be in Orange setting of the Traffic Light system. All of our clubs are open and operating under the Orange setting.
Where do I get the latest info about COVID-19?
www.covid19.govt.nz is the first place you should go for official information. Here you’ll find the latest Government updates, info on the disease itself, how to protect yourself, information for communities and other resources.
What are the symptoms of COVID-19?
Please see here for COVID-19’s symptoms.
What do I do if I think I’m getting sick?
Firstly, if you feel ill at any stage you should stay away from the gym and self-isolate. Follow the health advice at www.covid19.govt.nz and ring the National Telehealth service on 0800 358 5453.
What if I test positive for COVID-19 and need to put my membership on Pause?
If you test positive for COVID-19 please ring us or e-mail [email protected] to let us know, and we will place your membership on a Medical Pause.
What is the Traffic Light system?
The Traffic Light system, also known as the COVID-19 Protection Framework, is the Government’s approach to managing COVID-19 in the community. It came into effect on 3 December 2021.
What does the Traffic Light system mean for gyms?
In the Orange setting there are no restrictions for gyms.
Does Les Mills require its members to be vaccinated against COVID-19?
From Tuesday 5 April, there is no longer a requirement to use My Vaccine Pass in gyms in New Zealand. As the Government is no longer mandating the use of the passes, you will not need to have a pass to access Les Mills.
What information will Les Mills hold about My Vaccine Pass?
What if I was on the Special Pause for 6 months with Les Mills at Home?
Firstly, thank you for sticking with us. If you are on the Special COVID-19 Pause for up to six months including access to Les Mills at Home, please e-mail [email protected] to arrange to restart your membership in full from 5 April. We’d love to have you back.
Does Les Mills support getting vaccinated?
Yes, we support the Government’s vaccination programme to protect yourself, your whānau and our community. If you’re looking for how to book your vaccination, BookMyVaccine is the place to start.
Does Les Mills require its workers to be vaccinated?
From Tuesday 5 April the Government vaccination mandate for gym workers will no longer be in effect, so Les Mills workers will no longer be required to be vaccinated against COVID-19.
Where can I find out facts about the COVID-19 vaccine used in New Zealand?
There has been much discussion about COVID-19 vaccines, and here is where you can get the facts including vaccine development, safety, effectiveness and approval in New Zealand – and what to do about false and misleading information and scams.
What safety protocols and guidelines does Les Mills follow?
We are following ExerciseNZ’s guidelines on best practice for keeping members safe at all times, which have been developed with both Sport New Zealand and Worksafe using the Ministry of Health’s protocols.
What will Les Mills do to keep me safe?
We have extensive processes and protocols to ensure your safety:
- Sanitisation stations
- Further equipment cleaning
- Deep cleaning regime
- Up to 15 minutes between each class
- Mandatory towels
- COVID-19 Conditions of Entry to the gym
- Staff will be wearing masks
- Where possible keep your distance from others
What hygiene etiquette does everyone have to follow?
In the Orange setting, we encourage you to wear a mask in the club except when exercising; where possible keep your distance from others; and bring your own yoga mat / boxing wraps and gloves. We ask that every member takes responsibility for their personal hygiene and also respects the space of others. In general, this means washing / sanitising hands, covering coughs and sneezes, bringing your own towel and using it, and not sharing or touching anything that you don’t have to.
Do I need to wear a mask in the gym?
While it is no longer mandatory for you to wear a mask in gyms, we do encourage you to do so for the protection of yourself and others.
What about physical distancing?
In the Orange setting we ask that you please respect each other’s personal space and try to keep your distance from others. Our studios will also have dots on the floor to assist with spacing.
In the Orange setting there are no minimum distancing requirements.
Are there limits on class numbers?
No, there are no number limits in the Orange setting.
Are there limits on Gym Floor numbers in the Red setting?
No, there are no number limits in the Orange setting.
Are sanitising stations available?
Yes, these are throughout the club and at Reception. The Ministry of Health recommends you wash your hands with soap and water often for at least 20 seconds.
Will you be doing extra cleaning?
Yes, you will see more cleaning taking place during the day and at night we will continue doing our enhanced deep cleans throughout the club. We will also continue anti-viral protective misting and ask that you wipe down equipment before and after use to help us keep equipment clean.
What is a ‘deep clean’?
Our deep clean is from floor to ceiling and includes all equipment - every weight, every bar, every bench, every surface, all machines and all equipment, as well as all changing rooms, wet areas, common spaces and shared facilities. They are all cleaned with hospital grade cleaning products to ensure our facilities continue to be safe to use. All staff and contractors must follow strict PPE requirements and stringent procedures when undertaking a deep clean in the club.
What is ‘anti-viral misting’?
Misting’ is a mechanical method used to apply an anti-viral protection that forms a protective coating barrier for up to 90 days. We use the Novalent Viral Protection system throughout our clubs every 60 days to further boost the effectiveness of our deep cleans. This process has been demonstrated to have a residual kill rate of 99% against SARS-CoV-2, the strain that causes COVID-19.
COMING TO THE GYM
Under the COVID-19 Protection Framework, do I need to do anything before coming to the gym?
Yes, please read these Conditions of Entry below. After that, by accessing the club each time you will be accepting the Conditions of Entry.
What are the Conditions of Entry I need to abide by to access the gym in the Traffic Light system?
The Conditions of Entry are:
- Stay home if unwell
- You cannot enter if you are currently required to be self-isolating under Government regulations
- Wash or sanitise hands before entering the club and when moving through different areas
- Scan your membership barcode (app or card) every time you enter club
- Bring and use a sweat towel every time you work out
- Wipe down equipment before and after use
- You must abide by any distancing requirements that apply
When you scan your app or membership card coming into the club you’ll be confirming your agreement to these Conditions of Entry. You’ll also be confirming that you will abide by all Health & Safety procedures and protocols.
Please note, the Ministry of Health warns that if you have an underlying health condition and/or are over 70, you may be at greater risk of COVID-19 becoming a severe illness, if contracted. If you do choose to attend the gym please ensure you follow all Ministry of Health guidelines in addition to these club conditions of entry.
I’ve recovered from COVID-19 – can I come back to the gym?
If you have been diagnosed as having COVID-19 and have completed your self-isolation period, and as long as you are free of COVID-19 symptoms, you can then return to the gym. Please follow all COVID-19 processes and protocols including personal hygiene expectations.
Will I still need to bring a towel?
Yes. No towel = no workout. This will be strictly policed, and you will be asked to leave if you have not brought your towel with you to use during your workout.
When is the best time to come to the gym?
Everyone has different times they can make it in, but you might like to consider coming when it’s less busy. Checkout this nifty little graph of average attendance of every club by every day by every hour, to figure out when works best for you.
Can I still bring a friend to the gym as a member privilege?
Yes and we’d love to have you bring them! Please note that any guests will still need to agree to our Conditions of Entry and sign our general waiver.
I’m not a member yet – can I start a free trial with you?
You are welcome to come in for a free trial! *Please be aware that on your first visit you will need to present your My Vaccine Pass (until 4 April 2022) with photo ID, and you’ll also need to agree to the COVID-19 Protection Framework Conditions of Entry (see above). We look forward to seeing you!
AT THE GYM
Will the timetables be the same?
We’re making sure that our timetables can manage the flow of people to and from studios and changing rooms and give ourselves – and you – time to wipe down and clean equipment between classes. Please refer to the app or website for the latest timetable.
Will I need to book every class I go to?
No, you will not need to book every class – only those that are usually bookable. To be sure which is which, please check on the Les Mills App. The best way to ensure you get a spot in your favourite non-bookable class is to come early as it’s a first-come, first-served basis.
Are you providing stretching mats, swiss balls and rollers?
Yes, these are still available – please clean them before and after use to keep everyone safe.
Are you providing boxing gloves?
No. To minimise sharing of equipment we will not be providing boxing gloves. Please bring your own.
How will you let people know about the any restrictions?
Even before you enter the club you will see any applicable COVID-19 signage. We will also inform you via e-mail, our app notifications and this website.
What Les Mills workouts can I do at home?
Good news! On the back of our popular at home workouts during Lockdown, we’ve created a new, more permanent version of Les Mills at Home. The new Les Mills at Home features over 150 workouts, all available through the member portal, and all part of your Les Mills membership – at no extra cost to you. Click here to login or check out our Les Mills at Home FAQs to find out more.
Are your classes still free to air on TVNZ?
They are indeed! Every weekday at 10am on TVNZ Two you can get your Les Mills fix free-to-air, as well as on TVNZ On Demand. We’re got Les Mills CORE®, Les Mills BODYATTACK®, Les Mills BODYBALANCE®, Les Mills BODYCOMBAT® and Les Mills GRIT® Cardio. Check out https://www.tvnz.co.nz/shows/les-mills-ondemand - including Les Mills BORN TO MOVE that you can do with the kids during lockdown.